We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
2014 Mobile Banking Financial Institution Scorecard: Competition Heats Up As Mobile Offerings Mature
This scorecard displays top financial institutions’ performance in the key areas of accessibility, functionality, app user ratings, and alerts and notifications. This report also features consumer data-driven trends designed to help identify key...
Mobile Bill Pay: Strategies to Grow Adoption and Build Engagement
This report provides a market-sizing for bill payment, benchmarks the growth in mobile payment, and spotlights key trends and recommendations for upgrading and marketing bill payment services to win over holdouts and consumers.
Big Data in Banking and Payments: Balancing Innovation and Regulation
We are a digital culture — communicating, interacting, and consuming through every digital platform available to us. Data is being generated at an incomprehensible rate, and it will continue to increase in volume and velocity. In this report I t...
The Digital Approach to Affluent and High Net Worth Customers
This report researches the digital and in-person banking habits and attitudes of wealthy consumers by segment and identify unmet needs. The four segments analyzed in this report are the mass affluent, core affluent, high net worth, and ultra-hig...
Online Banking and Bill Payment Forecast 2014-2019: Tech-Savvy Moneyhawks Foreshadow New Bill Pay Habits
Javelin’s 12th annual online banking and bill payment forecast highlights two critical trends for the workhorse digital channel: 1) Online banking still has a big upside. 2) This is a milestones period for FI bill pay. This report also covers th...
Mobile Wallets Analysis and Strategy: How the Game Changes With Apple Pay
This report dissects the Apple Pay model, provides a state of the union look at the mobile wallet ecosystem, assesses strengths, weaknesses, opportunities, and threats of the top 10 wallets, covers 16 wallet models in total, and advises financi...
2014 Identity Safety in Banking Scorecard: Finding a Balanced Approach as Fraud Diversifies
This year’s scorecard examines the state of the current threat environment following several years of massive data breaches, as well as provides insight into which fraud solutions are best adapted to mitigating current threats.
Reimagining the Banking Experience: GoBank, Moven, Serve, and Simple
This report identifies key features that are necessary for success in the changing world and outlines a new business model to align institutions to future priorities. This report also builds on an analysis of four neobank models: GoBank, Moven, ...
Smartphones, Tablets, and Fraud: When Apathy Meets Security
This whitepaper, sponsored by Nok Nok Labs, investigates how the rise in mobile device usage puts personal identifiable information at risk. Activities such as financial transactions and shopping, mixed with a general state of apathy by mobile...
‘New’ Moneyhawks: Highly Profitable and Engaged Customers Defining the Future of Banking
This report features an altered definition of Moneyhawks as their behaviors have changed, in order to indicate the future direction of this profitable consumer segment. This report also profiles segment’s demographics, specific banking behaviors...