We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
Making Digital Account Opening Simpler, Safer, and Seamless
This whitepaper, sponsored by ID Analytics, explores the fundamental and irreversible shift to digital account opening, and the challenges facing financial institutions seeking to fulfill consumer expectations for a process that is fast, simple,...
SMB Payments Fraud Report: Preserving Relationships by Securing Accounts and Managing Mobile
This new report, the SMB Payments Fraud Report: Preserving Relationships by Securing Accounts and Managing Mobile, not only expands on what we have undertaken in Commercial Payments, but also upon years of custom research experience in areas suc...
Small Business EMV Readiness
This report looks at the upcoming EMV liability shift and how it will affect small and micro businesses. As well as the consequences of their delayed transition.
Mobile Imaging: Creating an End-to-End Mobile Banking Experience
It’s time for FIs to consider connecting the dots with an end-to-end mobile banking experience: using imaging for authentication and enrollment, mobile deposit, mobile balance transfers for switching, mobile photo bill payment, mobile funding, p...
Solving the Digital Banking Mystery: Targeting the Right Customers
As digital banking becomes more popular, there is a clear mandate for financial institutions (FIs) to “go digital” and invest in mobile and online banking technologies to satisfy consumer needs. But the name of the game has shifted. “Digital mig...
The New Digital Banking Path: Integration - Not Migration - Drives Profitability
As digital banking becomes more popular, there seems to be a clear mandate for financial institutions (FIs) to “go digital” and invest in mobile and online banking technologies to satisfy consumer needs. But the name of the game has shifted. “Di...
Mobile Online Retail Payments Forecast 2015
This report provides a rigorous market sizing of mobile online retail payments and also includes JAVELIN’s first forecast for mobile online retail payments through 2019. This overview and forecast of mobile online retail payments also gives stak...
Paperless Banking and Billing 2015: Closing the Digital Commitment Gap
This report examines the state of paperless adoption today, estimates the size of the paper statement delivery market for FIs and billers, explores strategies to target remaining holdouts, and delves into the return on investment (ROI) opportuni...
Turning Digital Banking into a Financial Journey Starts with the First Paycheck
This report details how to build digital banking on a foundation of time-tested personal finance principles and integrate tools, insight, and advice that will enable customers to develop healthy, lifelong financial habits with every login, in th...
The Rise of the Mobile-First Consumer — and What That Means for Banking
This report describes in detail how to service mobile-first bankers, based on primary research into their habits and preferences. It also includes deep insights into servicing branch-first and online-first customers.