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Digital Banking Research

Reports

The Digital Approach to Affluent and High Net Worth Customers

This report researches the digital and in-person banking habits and attitudes of wealthy consumers by segment and identify unmet needs. The four segments analyzed in this report are the mass affluent, core affluent, high net worth, and ultra-hig...

Online Banking and Bill Payment Forecast 2014-2019: Tech-Savvy Moneyhawks Foreshadow New Bill Pay Habits

Javelin’s 12th annual online banking and bill payment forecast highlights two critical trends for the workhorse digital channel: 1) Online banking still has a big upside. 2) This is a milestones period for FI bill pay. This report also covers th...

Mobile Wallets Analysis and Strategy: How the Game Changes With Apple Pay

This report dissects the Apple Pay model, provides a state of the union look at the mobile wallet ecosystem, assesses strengths, weaknesses, opportunities, and threats of the top 10 wallets, covers 16 wallet models  in total, and advises financi...

2014 Identity Safety in Banking Scorecard: Finding a Balanced Approach as Fraud Diversifies

This year’s scorecard examines the state of the current threat environment following several years of massive data breaches, as well as provides insight into which fraud solutions are best adapted to mitigating current threats.

Reimagining the Banking Experience: GoBank, Moven, Serve, and Simple

This report identifies key features that are necessary for success in the changing world and outlines a new business model to align institutions to future priorities. This report also builds on an analysis of four neobank models: GoBank, Moven, ...

Smartphones, Tablets, and Fraud: When Apathy Meets Security

This whitepaper, sponsored by Nok Nok Labs, investigates how the rise in mobile device usage puts personal identifiable information at risk.   Activities such as financial transactions and shopping, mixed with a general state of apathy by mobile...

‘New’ Moneyhawks: Highly Profitable and Engaged Customers Defining the Future of Banking

This report features an altered definition of Moneyhawks as their behaviors have changed, in order to indicate the future direction of this profitable consumer segment. This report also profiles segment’s demographics, specific banking behaviors...

Investing in Wearables for Financial Services – Why Now?

This report lays out how consumer demand and FI investment in wearables will unfold in three phases, outlines the short- and long-term return on investment (ROI) for wearable investments, and prescribes ways financial services innovators can inv...

Tablet Banking Forecast 2014 – 2018: Design and Deployment Strategies for Mass Adoption

This report includes a market-sizing and forecast of tablet bankers, tablet adoption, and tablet operating systems in the U.S., examines consumer behavior and preferences, and makes recommendations for a comprehensive tablet strategy.

Managing Money in the ‘Mobile-First’ Era: A Blueprint for On-the-Go Personal Finance Management

The foundation of compelling PFM will be built on privacy, simplicity, and control, while other features can be sculpted to suit targeted consumers. In this report, Javelin also identified how to tailor PFM to Moneyhawks, wealthy consumers based...

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