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Digital Banking Research

Reports

Mobile Payments Convergence

This report examines the trending wallet features transforming the way consumers pay at the point of sale and provides a forecast of proximity purchasing through 2020.

Looking Beyond KBA

This whitepaper, sponsored by Mitek, explores the challenge of identity verification in the digital account opening process, and how document scanning can improve on KBA driven processes. 

2016 Online Banking Scorecard

This competitive analysis of the nation’s top 30 retail banks and credit unions examines more than 200 online banking features that empower customers to confidently handle financial chores, move money, and steadily achieve financial well-being. ...

The Future of Point-of-Sale

This report examines the current state of POS usage and EMV compliance, adoption of various features like NFC, and the myriad of ways acquirers and their software and hardware partners are innovating to level the playing field for small retailer...

Mobile Online Retail Payments 2016

This report examines how providers, recognizing mobile’s disruptive impact, are pioneering new tools like augmented reality to create the next generation of immersive shopping experiences.

Top Opportunities in Small Business Digital Banking

Javelin has identified three key areas of investment in small business digital banking that will help bankers reverse these trends, and create services that build engagement and demonstrate the bank’s role as a trusted financial partner.

Merchant, Bank Mobile Wallets Prove Value Where Apple, Google, Samsung Have Not

This report explores how the Pays stack up and recommends strategies to drive repeat purchasing behavior by creating value all along the purchase journey, not just at the point of payment. 

Small Business Bank Switching

Competition and choice have already commoditized the consumer banking relationship, with most customers seeing little justification for consolidating their products at one FI anymore — even if that FI is deemed the primary. There are signs that ...

Digital Banking Maturity Path

This research-based framework maps out five stages of digital services that increasingly empower customers and position FIs in a trusted, advisory role that leads to an increased share of a customer’s wallet, deeper relationships and satisfactio...

Tablets’ Shifting Role in Mobile Banking

This report will take a close look at how consumers use tablets in managing their financial lives and why many institutions have responded by delivering identical experiences on tablets and smartphones. It will explore the large role that browse...

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