We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
Banks Will Diversify Their Offerings And Keep Up With The Pace Of Innovation By Partnering With Strategic Fintech Players
Partnerships between banks and fintech are not new, but they have recently surfaced as a major industry trend. What’s different this time around is the surge in the number of competent start-ups and software vendors on the scene, and banks are h...
Cash-Flow Projections Will Become A Must-have For Digital Banking
Digital banking fails whenever customers must reach for paper, pencil, and calculator. Worse, it happens all too commonly in the course of tackling basic chores such as paying a bill or moving money — especially for customers who live paycheck t...
Personalization Will Expand Beyond Targeted Marketing
FIs are understandably focused on mining customer data to cross-sell products and deliver an immediate return on investment, yet offers too often are poorly targeted and therefore put off customers who are weary of “the pitch.” Though bankers wi...
Mobile Payments Convergence
This report examines the trending wallet features transforming the way consumers pay at the point of sale and provides a forecast of proximity purchasing through 2020.
Looking Beyond KBA
This whitepaper, sponsored by Mitek, explores the challenge of identity verification in the digital account opening process, and how document scanning can improve on KBA driven processes.
2016 Online Banking Scorecard
This competitive analysis of the nation’s top 30 retail banks and credit unions examines more than 200 online banking features that empower customers to confidently handle financial chores, move money, and steadily achieve financial well-being. ...
The Future of Point-of-Sale
This report examines the current state of POS usage and EMV compliance, adoption of various features like NFC, and the myriad of ways acquirers and their software and hardware partners are innovating to level the playing field for small retailer...
Mobile Online Retail Payments 2016
This report examines how providers, recognizing mobile’s disruptive impact, are pioneering new tools like augmented reality to create the next generation of immersive shopping experiences.
Top Opportunities in Small Business Digital Banking
Javelin has identified three key areas of investment in small business digital banking that will help bankers reverse these trends, and create services that build engagement and demonstrate the bank’s role as a trusted financial partner.
Merchant, Bank Mobile Wallets Prove Value Where Apple, Google, Samsung Have Not
This report explores how the Pays stack up and recommends strategies to drive repeat purchasing behavior by creating value all along the purchase journey, not just at the point of payment.