We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
Trust, Technology, and the U.S. Consumer
During the current technology cycle, consumer trust in the Gang of Five — Amazon, Apple, Google, PayPal, and Facebook — continues to rise- while trust in banks and payment networks is decreasing. This report explains how financial institutions c...
Top Trends for Digital Financial Services in 2015
Retail banking and payments have seen consolidation in the industry as financial institutions are growing their digital offerings to meet customers’ needs and improve their profitability. Javelin’s practice leaders have identified five trends ...
Digital Account Opening Reaches the Tipping Point
In 2014, more Americans applied for credit cards and a variety of loan and investment accounts through online and mobile channels. This report identifies which customers financial institutions should target first with digital account opening — a...
2014 Mobile Banking Financial Institution Scorecard: Competition Heats Up As Mobile Offerings Mature
This scorecard displays top financial institutions’ performance in the key areas of accessibility, functionality, app user ratings, and alerts and notifications. This report also features consumer data-driven trends designed to help identify key...
Mobile Bill Pay: Strategies to Grow Adoption and Build Engagement
This report provides a market-sizing for bill payment, benchmarks the growth in mobile payment, and spotlights key trends and recommendations for upgrading and marketing bill payment services to win over holdouts and consumers.
Big Data in Banking and Payments: Balancing Innovation and Regulation
We are a digital culture — communicating, interacting, and consuming through every digital platform available to us. Data is being generated at an incomprehensible rate, and it will continue to increase in volume and velocity. In this report I t...
The Digital Approach to Affluent and High Net Worth Customers
This report researches the digital and in-person banking habits and attitudes of wealthy consumers by segment and identify unmet needs. The four segments analyzed in this report are the mass affluent, core affluent, high net worth, and ultra-hig...
Online Banking and Bill Payment Forecast 2014-2019: Tech-Savvy Moneyhawks Foreshadow New Bill Pay Habits
Javelin’s 12th annual online banking and bill payment forecast highlights two critical trends for the workhorse digital channel: 1) Online banking still has a big upside. 2) This is a milestones period for FI bill pay. This report also covers th...
Mobile Wallets Analysis and Strategy: How the Game Changes With Apple Pay
This report dissects the Apple Pay model, provides a state of the union look at the mobile wallet ecosystem, assesses strengths, weaknesses, opportunities, and threats of the top 10 wallets, covers 16 wallet models in total, and advises financi...
2014 Identity Safety in Banking Scorecard: Finding a Balanced Approach as Fraud Diversifies
This year’s scorecard examines the state of the current threat environment following several years of massive data breaches, as well as provides insight into which fraud solutions are best adapted to mitigating current threats.