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Digital Banking Research


Better Mobile Banking Comes Before 5G 

5G is the next generation of cellular technology, an ultra-high-speed wireless standard that will, in theory, offer mobile data speeds of up to an order of magnitude faster than today’s fastest connections and virtually instantaneous response ti...

How to Serve Baby Boomers’ Unmet Financial Needs

Financial institutions are overlooking scores of ways to deepen digital relationships with the nation’s 82 million Baby Boomers, typically by assuming it is wiser to double down instead on innovations for mobile-first Millennials. The reality ...

Agile Mortgages Case Study: Atlantic Home Loans

  • Whitepaper
  • Date: March 5, 2019
  • Author(s): Test Test
  • Research Topic(s): Digital Lending
This original report, sponsored by AI Foundry, explores the role that intelligent automation is playing in transforming mortgage processing at Atlantic Home Loans. This research report was independently produced by Javelin Strategy & Researc...

Digital Account Opening in Small-Business Banking: Keys to Evaluating Vendors

This report is Part I in Javelin’s examination of the account opening vendor space. It provides an overview of the current state of the market and lays out our framework for measuring a vendor’s success. Part II, upcoming, will feature a scoreca...

Implementing Payment Card Controls through a Customer Financial Engagement Strategy

Join Krista Tedder and Mark Schwanhausser as they examine the challenges and rewards of launch card controls.

2019 Small Business Digital Banking & Payments Trends

Development in consumer digital banking accelerated during 2018, with several top banks rolling out engaging experiences incorporating advanced and engaging features like chatbots, personal finance tools, and more. Unfortunately, digital experie...

2019 Digital Banking Trends

2019 signals a turning point for mobile-first strategic planning. At innovative FIs, efforts to develop more convenient ways to bank will shift to harder questions. How can we simplify digital banking so that customers tackle more financial chor...

Maximizing the Primary Financial Relationship: Strategies for Being Borrowers’ First and Last Stop in the Era of Digital Lending

  • Whitepaper
  • Date: January 7, 2019
  • Author(s): Test Test
  • Research Topic(s): Digital Lending
This original report, sponsored by Finastra, explores the relationship between primary bank status and the propensity for a consumer to borrow, including with the reasons why a primary bank may not be the first stop for existing customers o...

Technology in First-Party Collections: Improving Engagement to Bring and Keep Borrowers Current

  • Javelin Report
  • Date: December 26, 2018
  • Author(s): Test Test
  • Research Topic(s): Digital Lending
The impact of borrowers’ defaulting on their debts can be detrimental for both borrowers and lenders; the lenders because they face significant costs in collections associated with each loan and the borrowers because it could take a toll on thei...

How Online vs. Mobile is Shifting to Browser vs. App

Smartphone applications dominate mobile banking today, with 84% of mobile banking customers using their bank’s app to manage their accounts. More than half of all mobile bankers, however, also access their accounts through a browser on their pho...

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