Research

Research from Mercator Advisory Group examines the important role of analytics in today's banking environment.

Except in particularly risky circumstances, world trading partners have almost abandoned the traditional, document-intensive letter of credit. Open account is the prevailing method, despite the risks to suppliers. The BPO gives both buyers and s...

Banking regulators have shown that they will extend their reach to prepaid program managers. The FDIC's recent action against Achieve Financial Services shows that regulators are looking more closely at prepaid program managers.

Payment card skimming has long been the preferred method used by fraudsters hoping to capture enough payment card data to create counterfeit cards.

Eighth report from Mercator Advisory Group's 2012 CustomerMonitor Survey Series probes customer use of self-service banking and impact on other channels Boston, MA -June 18, 2013 - Self-service banking is growing rapidly as consumers want to be ...

New Mercator Advisory Group report identifies markets and market drivers behind four types of alternative currencies.

In just the past few months, mobile payment giant M-Pesa has announced a series of moves to expand both its functionality and the territory it serves. These new developments could have a significant impact on mobile payments in developing countr...

New research from Mercator Advisory Group examines the evolution of personal financial management products.

Identity thieves have been going after the big bucks by submitting fraudulent tax returns and then claiming refunds that are deposited to bank accounts and prepaid card accounts that bear no relation to the identity used on the return. The good ...

As call and contact centers take on more tasks that have traditionally been handled by branch personnel, new opportunities arise for both financial institutions and their customers and members.