Research

Cash back and points are the two major categories of credit card rewards on the market today. Cashback rewards offer an immediate and straightforward value proposition, whereas points-based rewards cards accumulate points over time for redemptio...

Advances in artificial intelligence have generated a high level of excitement and marketing spending as financial organizations seek to rebrand their technologies with “AI” and develop new credit decisioning and issuance solutions that leverage ...

The use of biometrics in merchant payments—such as facial scans and palm scans—has been slow to take root in the United States. But several pilot programs in other global markets, featuring the participation of companies active in the United Sta...

The big household names in retail, in-store and online, have always offered customers the most choices of ways to pay, along with deferred terms like layaway or installment credit. The category leaders have been early adopters of new payment met...

Moves by American Express and Chase to revamp their signature card reward products will bring the issuers into greater competition for the most affluent cardholders and carry reverberations for the rest of the industry. This Javelin Strategy & R...

As Javelin’s research into consumer sentiment toward prepaid products completes its third year, the findings highlight relative stability in most products, and that’s significant in today’s wildly fluctuating economic market. However, the data s...

U.S. Bank repeated as the Best-in-Class winner in the 2025 mobile banking edition of Javelin Strategy & Research’s industry-leading annual digital banking scorecards. U.S. Bank opened up a larger lead over Bank of America and was again challenge...

U.S. Bank repeated as the Best in Class winner in the 2025 online banking edition of Javelin Strategy & Research’s industry-leading annual digital banking scorecards. U.S. Bank, which also won Best in Class in mobile banking, held off hard-charg...

Account takeover (ATO) is surging, and the problem is getting dimensionally worse. Banks that rely on outdated, one-time authentication and static identity verification strategies are unable to combat this problem against criminals employing sop...

Rocket Mortgage’s acquisition of Redfin and Mr. Cooper positions it to achieve something no other industry player has accomplished. It is building an unparalleled end-to-end, digital-centric mortgage lending behemoth that threatens to disinterme...