Research

As smartphones increasingly become a nexus for consumers’ financial lives, their value to fraudsters has risen accordingly. Mobile shopping, mobile wallets, and person-to-person (P2P) payments all offer new avenues for fraud, and much of the nex...

More than half of U.S. consumers would like their financial institution to help them budget to better manage their finances. Mercator Advisory Group survey finds 4 in 5 young adults and business owners are interested in budgeting support from t...

Mobile cash access as a milestone in the migration to mobile banking New Mercator Advisory Group research explores how deploying mobile cash access benefits financial institutions and their customers

Less than 2 basis points (0.018%) of U.S. credit cardholders filed complaints with regulators.

Despite fast and furious pace of activity across corporate payments space, no game-changing breakthroughs evident yet.  

U.S. credit card issuers should consider the implications of the European Union’s Payment Services Directive 2 (PSD2) New Mercator Advisory Group research discusses the complexity of the European Union’s Payment Services Directive 2 and its glob...

What makes Millennials a profitability challenge for banks? What are the key attributes of and misconceptions regarding the Millennial generation? Why is a single, uniform approach to targeting Millennials ineffective? What can traditional fi...

Don’t forget better receivables management when discussing faster paymentsNew research from Mercator Advisory Group examines the importance of advanced receivables management capabilities

The convergence of mobile order ahead with the on-demand economy proves appetizing to customers.

Integrating the best channels to achieve particular tasks will lead to “optichannel” banking and boost customer engagement.