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Check out Javelin Strategy & Research reports, scorecards, and webinars from all practice areas.
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A New Era of Chargeback Management
- Javelin Report
- Date: March 25, 2024
- Author(s): Craig Lancaster
- Research Topic(s): Merchant
The chargeback—a forced refund to a cardholder’s account that is initiated by the issuing bank—turns 50 years old later this year. The maneuver, legislated into existence to foster trust in card payments at a time when few consumers were using t...
Get Out Your Wallet: Gen Z Debit Payment Preferences
- Javelin Report
- Date: March 25, 2024
- Author(s): Sophia Gonzalez
- Research Topic(s): Debit
Generation Z—those born from 1997 to 2012—is coming of age and moving steadily toward greater financial maturity. Members of this generation differ from their elders in significant ways, including a strong preference for debit and digital paymen...
Beating the Fintech Mortgage Influencers: How FIs Can Prevail
- Javelin Report
- Date: March 21, 2024
- Research Topic(s): Digital Lending
To navigate the complex homebuying process, shoppers commonly seek guidance from non-bank influencers such as real estate agents, lending marketplaces, and digital lenders. Javelin Strategy & Research analyzed eight leading mortgage fintechs wit...
Fleet Cards 2024: Small Fleets Are an Opportunity
- Javelin Report
- Date: March 15, 2024
- Author(s): Ben Danner
- Research Topic(s): Commercial & Enterprise
Nothing stays the same for fuel card providers, or for the fleet operators that rely on them. Declining fuel costs in 2023 cut into fuel card companies’ revenues, sending them off in search of other growth opportunities. Some of those opportunit...
The Mobile Transaction Ledger: It’s Broke, So Just Fix It
- Javelin Report
- Date: March 7, 2024
- Author(s): Lea Nonninger, Mark Schwanhausser, Emmett Higdon
- Research Topic(s): Digital Strategy & Experience
The frequency with which consumers review transactions—second only to monitoring balances—makes checking account ledgers in mobile banking a crucial forum for turning fleeting glance-and-go interactions into deeper engagements. Unfortunately, Ja...
Fintech Investment Trends: Waiting for the Next Wave
- Javelin Report
- Date: February 28, 2024
- Author(s): Christopher Miller, James Wester
- Research Topic(s): Emerging
The widespread pullback from fintech investment in 2023 is gone as the payments space plunges deeper into 2024, but the priorities have shifted. New and emerging fintechs are focused on different business opportunities, while leveraging differen...
The Real Potential of Payment Orchestration
- Javelin Report
- Date: February 28, 2024
- Author(s): James Wester, Craig Lancaster
- Research Topic(s): Merchant
“Payment orchestration” is a term with a lot of hype and, as yet, a hard-to-pin-down definition. The space is still nascent, without a true leading provider and without wide adoption by merchants. This Javelin Strategy & Research report looks be...
FedNow and Technology Vendors: Setting the Foundation for Future Payments
- Javelin Report
- Date: February 27, 2024
- Author(s): James Wester
- Research Topic(s): Tech & Infrastructure
This Javelin Strategy & Research report looks at the Federal Reserve's FedNow service, but from the perspective of choosing the right technology vendor. FedNow offers a foundation for what is to come in payments—real time, always on, and on dema...
Customer Contact Centers: Heroes in Cybercrime Remediation, Fraud Prevention
- Javelin Report
- Date: February 26, 2024
- Author(s): Jennifer Pitt
- Research Topic(s): Cybersecurity, Fraud & Security
Criminals increasingly use cyberattacks and scams to target consumers, and FI call centers are often relied upon for victim assistance. The key will be FI customer-oriented contact center specialists who are knowledgeable about cyber-risk and fr...
Credit Card Lending Needs a Slowdown; Work with Cardholders to Shield Upcoming Risk
- Impact Note
- Date: February 22, 2024
- Author(s): Brian Riley
- Research Topic(s): Credit
Consumer debt is climbing, and for the wrong reason. Consumptive spending is evident on credit cards, and household budgets are under stress, diminishing the ability of consumers to repay. Though inflation shows signs of waning, many consumers r...
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