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Cracking the Code: Digital Channels and the Customer Experience
Banks must strive to create a stellar customer experience in the digital world. They cannot afford to postpone integrating all channels into firm-wide CE programs. The reason: Digital channels are becoming important drivers of satisfaction amon...
Transforming Data into Dollars For Financial Institution
Call it the convenience conundrum. By providing effective and extensive digital banking capabilities, banks and credit unions have enabled customers to conduct ever more banking transactions when they want, where they want — without ever steppin...
Top Trends for Digital Financial Services in 2015
Retail banking and payments have seen consolidation in the industry as financial institutions are growing their digital offerings to meet customers’ needs and improve their profitability. Javelin’s practice leaders have identified five trends ...
Smartphones, Tablets, and Fraud: When Apathy Meets Security
This whitepaper, sponsored by Nok Nok Labs, investigates how the rise in mobile device usage puts personal identifiable information at risk. Activities such as financial transactions and shopping, mixed with a general state of apathy by mobile...
The Consumer Data Insecurity Report
This white paper explores the attitudes, experiences, and perceptions of fraud victims in four metropolitan areas: Chicago, Los Angeles, Miami, and Minneapolis. The Consumer Data Insecurity Report--sponsored by National Consumers League.
The Three Costliest Myths about Gen Y
Gen Y consumers will earn 46% of the income in the United States by 2025. Despite their potential, the young Americans in Gen Y are often misunderstood by financial services providers or — worse yet — ignored. This whitepaper dispels the three m...
How to Hook a Moneyhawk: Digital Account Opening Is Key to an Omnichannel Strategy
Establishing a digital banking strategy starts with addressing the profitable but demanding Moneyhawks™, who are shaping how Americans will bank, pay, shop, save, and invest in the future. These 37 million Americans represent the 19% of consumer...
Equipping Consumers in the Fight Against Identity Fraud: Fraud Prevention Checklist
Complimentary consumer report features an update on the Fraud Beat of what fraudsters are up to today, as well as a checklist of activities to reduce your risk of becoming a victim of identity fraud.
Cardless Cash Access
FIS’ Cardless Cash Access allows consumers to withdraw cash faster and more securely at the ATM, by preordering transactions through an Android or Apple mobile device.
Real-Time Payments 2013: Struggling Toward Revolutionary Change
With the expansion of electronic and mobile commerce, consumers and businesses have broadened their expectation of “always on” immediacy to incorporate payments. No longer is two-day or even next-day payment or funds movement adequate when there...
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