Transform In-Branch Check Buyers Into Online Check Shoppers

Transform In-Branch Check Buyers Into Online Check Shoppers

This whitepaper, sponsored by Deluxe, explores the motivations and barriers of consumers’ channel preferences for check ordering. It also explores the attitudes of financial institutions (FIs) toward the various check-ordering channels, and the ...
Managing the Challenge of Merchant Chargebacks

Managing the Challenge of Merchant Chargebacks

This whitepaper, sponsored by Accertify, looks at how chargebacks impose both direct and indirect costs on merchants by diverting crucial resources to managing disputes, gathering documentation, and coordinating with multiple networks and acquir...
Mobile Wallets and Consumer Adoption: Securing Growth Through Trust

Mobile Wallets and Consumer Adoption: Securing Growth Through Trust

This whitepaper, sponsored by Diebold, looks at how mobile payments and mobile wallets are evolving in the U.S., detailing key barriers to end user adoption and consumer preferences for mobile wallet providers.
Instant-Issuance Payment Cards: Fulfilling Consumer Expectations for Immediacy

Instant-Issuance Payment Cards: Fulfilling Consumer Expectations for Immediacy

This study, sponsored by Entrust Datacard, explores the market for instant issuance of debit cards in-branch from the perspective of issuers and consumers. Revenue opportunities, and customer experience and satisfaction associated with instant i...
The Impact of Fraud and Chargeback Management on Operations

The Impact of Fraud and Chargeback Management on Operations

This original research report, sponsored by Vesta, examines the investments in fraud and chargeback management made by merchants and how apportioning financial resources to manage for these two related challenges diverts funds from investing in ...
Overcoming False Positives: Saving the Sale and the Customer Relationship

Overcoming False Positives: Saving the Sale and the Customer Relationship

This whitepaper, sponsored by Riskified, analyzes the prevalence of false-positive declines in the U.S., explores key consumer segments disproportionately affected by incorrect declines, and presents best-practice solutions for merchants.
Making Digital Account Opening Simpler, Safer, and Seamless

Making Digital Account Opening Simpler, Safer, and Seamless

This whitepaper, sponsored by ID Analytics, explores the fundamental and irreversible shift to digital account opening, and the challenges facing financial institutions seeking to fulfill consumer expectations for a process that is fast, simple,...
Solving the Digital Banking Mystery: Targeting the Right Customers

Solving the Digital Banking Mystery: Targeting the Right Customers

As digital banking becomes more popular, there is a clear mandate for financial institutions (FIs) to “go digital” and invest in mobile and online banking technologies to satisfy consumer needs. But the name of the game has shifted. “Digital mig...
The New Digital Banking Path: Integration - Not Migration - Drives Profitability

The New Digital Banking Path: Integration - Not Migration - Drives Profitability

As digital banking becomes more popular, there seems to be a clear mandate for financial institutions (FIs) to “go digital” and invest in mobile and online banking technologies to satisfy consumer needs. But the name of the game has shifted. “Di...
Cracking the Code: Digital Channels and the Customer Experience

Cracking the Code: Digital Channels and the Customer Experience

Banks must strive to create a stellar customer experience in the digital world. They cannot afford to postpone integrating all channels into firm-wide CE programs.  The reason: Digital channels are becoming important drivers of satisfaction amon...