Research

A prepaid service that is changing the way people pay for utilities

Lines blurring in digital bank strategies: Do digital banks need branches? Mercator Advisory Group releases new research on sustainability of the digital-only bank model.

The introduction of mobile payments catalyzed renewed interest in tokenization as a means of protecting payment information, but many stakeholders vie for control over how this solution will be implemented. This report covers the differences bet...

This report examines how the development of social media buy buttons has capitalized on the explosive growth in consumer ownership of mobile devices and usage of social media. It also examines the power users of mobile shopping and how they alig...

The report reviews the features that are most attractive to small and micro businesses that currently use mobile banking as well as the features that would encourage non-users to adopt mobile banking. The report rates the level of satisfaction u...

 This report identifies the needs and recommendations related to 1) online and mobile banking control; 2) accepting payments, paying bills, and invoicing; and 3) marketing services that can boost merchant sales.

This report looks at the unique challenges that mobile authentication faces for small-business banking. As well as how small-businesses are adopting mobile authentication measures. 

This report examines the effect of digital banking on the primary FI relationship, explores three types of factors that impact bank choice, and provides strategies for FIs to upgrade digital capabilities to maximize the value of primary status.&...

Communication from issuers, card controls, and monitoring technology build confidence in commercial cards New research by Mercator Advisory Group examines current activities to combat fraud in commercial cards

Wary about credit card security, consumers want EMV cards but find using them frustrating Mercator Advisory Group survey finds that 28% of EMV payment card users found use confusing or bothersome or avoid stores with EMV