Research

In 2016, FIs were more vigilant about notifying their customers of fraud than ever before. That is the result of several contributing factors, not the least of which are new processes and increasing use of better technology. One of the most oft-...

Commercial mobile payments is coming soon.Mercator Advisory Group says that use of mobile payments for corporate employees will soon be on the same trajectory as consumer mobile projections.

Banking is fundamentally an industry of trust. Without a foundation of reliability, financial institutions will see their accountholders flee to competitors. Without established goodwill with accountholders, FIs will struggle to deepen financial...

Three indicators signal risk ahead for the U.S. credit card industry, new research warns New Mercator Advisory Group research discusses coming wave of credit card delinquency due to aggressive account acquisitions

As the industry matures, prepaid card issuers need to be certain their business is properly positioned.

Closed-loop gift card loads grew in 2016 as shoppers returned to cards. Mercator Advisory Group finds that U.S. retail gift card loads grew 6% in 2016.

As the U.S. real-time payments solutions are launched, participants in the value chain are looking to define their roles.

Call them internet banks, remote FIs, even “challenger banks”—somehow they have gone unrecognized in the U.S.

Financial institutions have embraced a variety of electronic communication channels — websites, email, text, and push notifications — to spark conversations with customers and prompt action. The robust engagement in these channels has launched a...

Further definition is available, but potential roadblocks await