Payments Research

What shapes consumer transactions and payment technologies, and where is it going?

Any conventional wisdom about payments—how they’re made, the currencies being used, the cards presently in favor—doesn’t last long before the next wave of technology, innovation, and regulation. Javelin’s analysts conduct research at the forefront of payments, identifying the emerging trends for financial services companies and payments providers and offering insight into how they can best position themselves not just for what is current but also for what is coming.

Payments Research

Reports

Optimizing Dispute Strategies

  • Javelin Report
  • Date: October 12, 2020
  • Research Topics(s): Payments
This report evaluates consumer needs for disputing transactions and the challenges faced, and offers guidance on how financial services—both issuing and merchant—can improve the dispute experience to retain customers.

Three Small-Business Banking & Payments Opportunities Emerging From the Pandemic

​America’s small businesses have undergone a period of profound adaptation during the COVID-19 shutdown. If banks take the right steps coming out of the pandemic, these rapid shifts will transform how businesses interact with their bank...

Improve Real-Time Payment Market Positioning Through Consumer Diversity

  • Javelin Report
  • Date: September 23, 2020
  • Research Topics(s): Payments
This report helps focus on how consumer groups can be evaluated to diversify ways to pay and expand the market share of the financial institution through accessibility.  

Fast Access, Fast Payments

  • Whitepaper
  • Date: September 22, 2020
  • Research Topics(s): Payments
This original report, sponsored by PSCU, provides insights and education to help Credit Unions prepare for the implementation of faster payments. A continuation of 2019's The Credit Unions' Guide to Faster Payments, this report provides...

The Growth of Sophisticated Digital New Account Fraud Attacks

  • Complimentary Webinar
  • Date: October, 2020
  • Research Topics(s): Payments
New account fraud increased to $4 Billion in 2019, and that is only the beginning as synthetic fraud often goes undetected. The challenge for fraud and digital teams is the need to reduce losses while increasing approval rates to onboard new cus...

Fast Access, Fast Payments

  • Complimentary Webinar
  • Date: September, 2020
  • Research Topics(s): Payments
Join PSCU and Javelin Strategy & Research for our Aligning Member Expectations with Payment Infrastructure Webinar

How New Approaches to Reducing Identity Fraud Can Deliver a Better Digital Experience

  • Complimentary Webinar
  • Date: September, 2020
  • Research Topics(s): Payments
Security controls can be considered as speed bumps and roadblocks to a good customer experience. But with a thoughtful identity management workflow, the opposite is true - security can even enable innovation.

Updating Your Card Strategy Due to Covid

  • Advisory Webinar: Client Login Required
  • Date: July, 2020
  • Author(s): John Buzzard
  • Research Topics(s): Payments
This webinar will be a preview of an upcoming report, highlight key areas of change and provide early recommendations on where to direct your focus.

PPP Flexibility Act Turns Temporary Stimulus Program into a Long-Lasting Digital Priority for Lenders

Since the passage of the Paycheck Protection Program (PPP) in March, financial institutions and technology vendors have worked overtime to process applications and distribute funds in support of small businesses and their employees negatively af...

The Evolution of Loyalty and Rewards

  • Javelin Report
  • Date: June 4, 2020
  • Research Topics(s): Payments
This report will review the ways to evolve rewards and loyalty programs to help consumers make better decisions and meet their evolving needs.

Talk to our payments experts