What shapes consumer transactions and payment technologies, and where is it going?
Any conventional wisdom about payments—how they’re made, the currencies being used, the cards presently in favor—doesn’t last long before the next wave of technology, innovation, and regulation. Javelin’s analysts conduct research at the forefront of payments, identifying the emerging trends for financial services companies and payments providers and offering insight into how they can best position themselves not just for what is current but also for what is coming.
Payments Research
Reports
Small-Business Digital Banking for the Post-COVID World
Join Javelin’s Jacob Jegher and NCR’s Douglas Brown and Erica Pilon to discuss how to design a digital banking offering that counters the threat from these big tech platforms encroaching on banks’ core business, and positions the bank as a hub t...
Optimizing Dispute Strategies
This report evaluates consumer needs for disputing transactions and the challenges faced, and offers guidance on how financial services—both issuing and merchant—can improve the dispute experience to retain customers.
Three Small-Business Banking & Payments Opportunities Emerging From the Pandemic
America’s small businesses have undergone a period of profound adaptation during the COVID-19 shutdown. If banks take the right steps coming out of the pandemic, these rapid shifts will transform how businesses interact with their bank...
Improve Real-Time Payment Market Positioning Through Consumer Diversity
This report helps focus on how consumer groups can be evaluated to diversify ways to pay and expand the market share of the financial institution through accessibility.
Fast Access, Fast Payments
This original report, sponsored by PSCU, provides insights and education to help Credit Unions prepare for the implementation of faster payments. A continuation of 2019's The Credit Unions' Guide to Faster Payments, this report provides...
The Growth of Sophisticated Digital New Account Fraud Attacks
New account fraud increased to $4 Billion in 2019, and that is only the beginning as synthetic fraud often goes undetected. The challenge for fraud and digital teams is the need to reduce losses while increasing approval rates to onboard new cus...
Fast Access, Fast Payments
Join PSCU and Javelin Strategy & Research for our Aligning Member Expectations with Payment Infrastructure Webinar
How New Approaches to Reducing Identity Fraud Can Deliver a Better Digital Experience
Security controls can be considered as speed bumps and roadblocks to a good customer experience. But with a thoughtful identity management workflow, the opposite is true - security can even enable innovation.
Updating Your Card Strategy Due to Covid
This webinar will be a preview of an upcoming report, highlight key areas of change and provide early recommendations on where to direct your focus.
PPP Flexibility Act Turns Temporary Stimulus Program into a Long-Lasting Digital Priority for Lenders
Since the passage of the Paycheck Protection Program (PPP) in March, financial institutions and technology vendors have worked overtime to process applications and distribute funds in support of small businesses and their employees negatively af...