Leverage digital technology to bring better experiences to your customers
The future of digital lending is a continued march toward faster, less-intrusive customer experiences and more efficient back-office operations for lenders and servicers. Javelin’s careful, thorough research identifies existing pain points, coming opportunities, and useful insights as lenders plot their digital futures.
Digital Lending Research
Reports
Winning the Underbanked: The Long-Term Opportunity in Short-Term Lending
Payday loans play a vital role in the lives of many consumers who don’t have the cash reserves to cover an emergency expense. They are especially popular with underbanked consumers. However, they are expensive with APRs ranging from 300-750% and...
2018 Digital Lending Trends
While most areas in retail banking have embraced the power of going digital, lending has been a clear laggard. It is only over the last few years that lending has truly embraced the digital revolution. Spurred by threats from alternative provid...
2018 Fraud & Security Trends
With every new headline it becomes increasingly obvious that cybercrime is on the rise. Motivated by the growing use of digital banking and payments, criminals are targeting institutions’ websites, consumers’ digital devices and non-bank accoun...
2018 Small Business Digital Banking & Payments Trends
Development in digital banking and payments services for small businesses has lagged significantly behind consumer and commercial banking, leaving many business owners and operators managing their finances and paying suppliers on platforms that ...
2018 Payments Trends
Over the past few years the payments landscape has experienced evolutionary change in an effort to adapt to growing demands from consumers, businesses, technology, and regulators. As we kick off 2018, Javelin’s Payments team has identified three...
2018 Digital Banking Trends
The financial services market is undergoing significant change to adapt to consumers’ mobile-first expectations. Much immediate effort in 2018 will focus on rolling out the Zelle person-to-person (P2P) network that some envision as the backbone ...
Credit Scores in Digital Banking: How to Help Customers Become Better Borrowers
Free credit scores have become a trendy digital banking bauble. But banks and credit unions can go further by augmenting and integrating digital tools that can play a daily role in coaching customers not only about how credit works in general, b...
Digital Lending Fraud
In this report, Javelin explores how these issues have come to unfold and the steps that lenders must take if they want to effectively resist this growing epidemic of digital lending fraud.
The Credit Needs of Small Businesses: Can Banks Beat Nonbanks at Their Own Game?
The market for small business credit has exploded since the Great Recession, with various nonbank lenders using innovative credit decision making, digital applications, and marketing practices to carve out a large market of business borrowers pr...
Digital Account Opening Fails to Deliver A Single-Channel Experience
In addition to benchmarking digital account opening trends for eight deposit, loan, and investment accounts, this Javelin report maps out how to turn more digital window shoppers into buyers, reduce the friction that causes abandonment. close th...