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Seven Ways to Reinvent Paying Bills for the Mobile Era

Javelin outlines conceivable and achievable bill pay innovations that are critical to consolidating bill pay relationships at the consumer’s primary FI, particularly in the mobile era.

Securing Emerging Channels: Virtual assistants, the Internet of things, and beyond

  • On Demand Webinar
  • Webinar Date: September, 2018
  • Research Topics(s): Fraud Management
Today, consumers in the U.S. own nearly 870 million “Internet of things” devices, ranging from sophisticated virtual assistants to internet-connected lightbulbs, many of which already have payment or banking capabilities. However, while this off...

Mobile Wallet Wars: How to Increase Your Customer Loyalty

  • On Demand Webinar
  • Webinar Date: September, 2018
  • Research Topics(s): Payments
Join Javelin as we discuss how financial institutions can benefit from focusing on loyalty and rewards programs to increase brand loyalty and gain top of wallet share.

Building Better Digital Banking: Essential Principles for Online and Mobile Banking Excellence

Join two of Javelin’s directors of Digital Banking as they explore the intersections between the channels, highlighting where banks have made the most progress and where significant gaps remain.

Winning the Underbanked: The Long-Term Opportunity in Short-Term Lending

Payday loans play a vital role in the lives of many consumers who don’t have the cash reserves to cover an emergency expense. They are especially popular with underbanked consumers. However, they are expensive with APRs ranging from 300-750% and...

2018 Identity Protection Services Market: Building relationships with digital-first customers

  • On Demand Webinar
  • Webinar Date: May, 2018
  • Research Topics(s): Fraud Management
Even as identity fraud reaches new highs in the US, the identity protection market is facing new struggles in satisfying users, pointing to the need for IDPS providers to reevaluate how they serve subscribers. Rapidly evolving digital fraud sche...

2018 Mobile P2P App Scorecard: Going Above and Beyond Basic P2P Functionality

  • On Demand Webinar
  • Webinar Date: May, 2018
  • Research Topics(s): Payments
P2P mobile payments have evolved and are now being used as a foundational block to build out a multi-product consumer relationship. As a result, basic P2P functionality is now table stakes and offering a compelling mobile app has never been more...

Increasing Customer Satisfaction and Relationship Depth in Small Business Banking

Small business owners have traditionally exhibited high degrees of satisfaction with, and loyalty to, their primary bank. But adoption of online and mobile banking and rapid proliferation of credit options are changing how business owners think ...

The Role of Applicant Behavior in Identity Proofing

  • Complimentary Webinar
  • Webinar Date: April, 2018
  • Research Topics(s): Fraud Management
As account opening continues to transition from physical to digital channels, financial institutions, issuers, lenders, and other organizations must optimize the digital experience of applicants in order to compete. At the same time, fraud is o...

Overhauling the Mobile Account Opening Experience

One-third of checking account applications are started on a mobile device — more than those initiated online (21%) and nearly equal to the number started at a branch (34%). But bank support for all phases of mobile account opening has not kept p...