In 2021 alone, consumers lost $52 billion to traditional identity fraud ($24 billion) and identity fraud scams ($28 billion). No relief is in sight for consumers, at least not without the aid of organizations that can provide robust identity fraud detection, prevention, and resolution services. And one thing is certain: delivering quality customer service is critical, particularly when assisting an identity theft/fraud victim. But without a dedicated fraud department, customer service agents may not have the tools and expertise necessary for providing a quality customer experience.

Join expert thought leaders from Iris Powered by Generali & Javelin Strategy & Research for an in-depth discussion exploring: 

  • The impact of identity fraud on consumers
  • Consumer demand for more empathy during the resolution process
  • Best practices for measuring a successful customer support or fraud resolution case
  • Tips to help companies enhance the customer experience

Session Speakers:

Eugenia Blackstone (Moderator) CMO, Iris Powered by Generali

Suzanne Sando Senior Analyst, Javelin Strategy & Research

'Patrice Bobala Head of Global IDP Knowledge & QA, Iris Powered by Generali