Bank Reward Programs, Customer Satisfaction and Loyalty

Bank Reward Programs, Customer Satisfaction and Loyalty

  • Javelin Report
  • Date: June 4, 2008
  • Author(s): Mercator
June 5, 2008 1:00pm EST (1 hour)Elizabeth Rowe, Group Director, Banking Advisory Services
A Reminder to Canadian Banks: More Benchmarking and Less Acquiring

A Reminder to Canadian Banks: More Benchmarking and Less Acquiring

  • Javelin Report
  • Date: May 29, 2008
  • Author(s): Mercator
Boston, MAMay 2008
Credit Card Aggregator Websites: The Hidden Marketing Channel

Credit Card Aggregator Websites: The Hidden Marketing Channel

  • Javelin Report
  • Date: May 18, 2008
  • Author(s): Mercator
  • Research Topic(s): Credit
Those seemingly ubiquitous advertising links for credit card search/comparison websites might be easily dismissed as faded billboards on the information superhighway. An analysis of traffic volumes suggests something more consequential: the emer...
India's Electronic Payments Future

India's Electronic Payments Future

  • Javelin Report
  • Date: May 18, 2008
  • Author(s): Mercator
  • Research Topic(s): Global
Boston, MAMay 2008
Industry Segmentation: Identifying High Value Niche Opportunities

Industry Segmentation: Identifying High Value Niche Opportunities

  • Javelin Report
  • Date: May 18, 2008
  • Author(s): Mercator
Boston, MAMay 2008
Mobile Payment Case Study: NTT DoCoMo's Proximity Mobile Commerce Platform

Mobile Payment Case Study: NTT DoCoMo's Proximity Mobile Commerce Platform

  • Javelin Report
  • Date: May 18, 2008
  • Author(s): Mercator
  • Research Topic(s): Global
Since 2004, NTT DoCoMo, the largest mobile carrier in Japan, has been operating a proximity mobile commerce platform that offers a variety of functions including, but not limited to, card payments. This note takes a close look at the platform; b...
Top US Emerging Payment Technologies: Some Leverage for the Merchant

Top US Emerging Payment Technologies: Some Leverage for the Merchant

  • Javelin Report
  • Date: May 18, 2008
  • Author(s): Mercator
  • Research Topic(s): Emerging
Payment technologies come and go with more than a few perishing from the lack of value or the ability of the payment industry's immune system to reject ideas that threaten the status quo. But a number of technologies are technically in place or ...
Toward Profitability in Prepaid: Navigating a Changing Sea

Toward Profitability in Prepaid: Navigating a Changing Sea

  • Javelin Report
  • Date: May 18, 2008
  • Author(s): Mercator
  • Research Topic(s): Prepaid
When a prepaid card program will achieve profitability is proving difficult to calculate. This challenge comes from a range of variables that needs to be factored into the profitability calculations, and while some of these variables are well kn...
U.K. High Court's Overdrafting Ruling: U.S. Banks Monitoring for Trans-Atlantic Impact

U.K. High Court's Overdrafting Ruling: U.S. Banks Monitoring for Trans-Atlantic Impact

  • Javelin Report
  • Date: May 18, 2008
  • Author(s): Mercator
In a first ruling on the legality and limits for courtesy overdraft fees, Britain's High Court has determined that the U.K. Office of Fair Trading may challenge the 3.5 billion pounds in overdraft charges levied by banks under the Unfair Terms i...
US Mobile Banking: Sedate Growth, Disruptive Potential

US Mobile Banking: Sedate Growth, Disruptive Potential

  • Javelin Report
  • Date: May 18, 2008
  • Author(s): Mercator
  • Research Topic(s): Emerging
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