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Check out Javelin Strategy & Research reports, scorecards, and webinars from all practice areas.
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Multi-Channel Execution: Customer Satisfaction in a Hostile Environment
- Javelin Report
- Date: July 26, 2010
- Author(s): Bob Landry
With the rapid growth of online banking over the past decade, banks have started to measure the quality of the online experience from the customer's perspective and are using this data to improve how well their solutions meet customer needs. As ...
Social Networks and Consumer Payments: Disruptions Ahead! Or the Games People Play
- Javelin Report
- Date: June 29, 2010
- Author(s): Patricia McGinnis
Boston, MA -- Worldwide, a significant group of innovators in the online and mobile payment solution communities are leveraging the concentration of consumers interacting within social networking sites, and taking aim, once again, at the market ...
The Canadian Debit Market Warning: Contents Under Pressure
he Canadian debit card market has been under increasing pressure in recent years to open itself to new card network schemes.
US Merchant Acquiring 2010: Consolidation at the Top
- Javelin Report
- Date: June 27, 2010
- Author(s): David Fish
- Research Topic(s): Credit
US Merchant Acquiring 2010: Consolidation at the Top
Understanding Prepaid Regulation: A Framework for Asking the Right Questions
- Javelin Report
- Date: June 22, 2010
- Author(s): Ben Jackson
- Research Topic(s): Prepaid
New Research Provides Detailed Overview of Complex Prepaid Card Regulatory Landscape
Understanding Restricted Authorization Networks: Cards Between Closed and Open Loops
- Javelin Report
- Date: May 26, 2010
- Author(s): Ben Jackson
- Research Topic(s): Prepaid
Understanding Restricted Authorization Networks:Cards Between Closed and Open Loop
When The Regulatory Dust Settles, What Do We See?
- Impact Note
- Date: May 24, 2010
- Author(s): Ben Jackson
- Research Topic(s): Prepaid
The CARD Act will change the shape of the gift card business, but the industry may benefit. When President Obama signed the Credit Card Accountability Responsibility and Disclosure Act of 2009 into law last May, he kicked up a dust storm in the ...
Merchant-level Sales Shake-up Ahead
- Impact Note
- Date: May 18, 2010
- Author(s): George Peabody
- Research Topic(s): Emerging
The headlong dive to the pricing bottom by ISOs selling card acceptance services over the last few years has cheapened the service (in all senses), clobbered portfolio values and left sales reps with a single point of differentiation. The collis...
The CARD Act of 2009: The Regulation That Keeps On Giving
- Impact Note
- Date: May 18, 2010
- Author(s): Ken Paterson
- Research Topic(s): Credit
The credit card industry might have breathed a collective sigh of relief when the main implementation deadline of February 22, 2010 was in the rear view mirror. The operative word is "might." The third installment of Fed revisions to Reg Z take ...
The Under-Billed Market: It's The Little Payments That Mean A Lot
- Javelin Report
- Date: May 18, 2010
- Author(s): Mercator
- Research Topic(s): Debit
An opportunity market for migrating small value, service-related consumer-to-business payments from checks and cash to electronic payment forms is quickly emerging in the United States, spurred on by technology that supports inexpensive, conveni...
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