Research

This report explores how the Pays stack up and recommends strategies to drive repeat purchasing behavior by creating value all along the purchase journey, not just at the point of payment. 

Changing role of branches reflected in new layouts and designs New research from Mercator Advisory Group examines the changing role of today’s bank branches and its effect on branch design.

Competition and choice have already commoditized the consumer banking relationship, with most customers seeing little justification for consolidating their products at one FI anymore — even if that FI is deemed the primary. There are signs that ...

This research-based framework maps out five stages of digital services that increasingly empower customers and position FIs in a trusted, advisory role that leads to an increased share of a customer’s wallet, deeper relationships and satisfactio...

Commercial adoption of mobile payments will follow consumer adoptionNew research from Mercator Advisory Group examines the likelihood of commercial card mobile payments gaining wide adoption 

U.S. EMV migration makes progress despite merchant certification bottleneck New research from Mercator Advisory Group examines the progress made by credit card issuers, merchants, and the card networks since the 2015 EMV liability shift.

This report will take a close look at how consumers use tablets in managing their financial lives and why many institutions have responded by delivering identical experiences on tablets and smartphones. It will explore the large role that browse...

The $2 trillion in debit card transactions in the U.S. up for grabs under the influence of the networks, technology, and consumer preferencesMercator Advisory Group releases new research analyzing U.S. debit market trends and transaction routing...

The debit card is one of the most used payment types, but is it in danger of being replaced?

This report provides an in-depth analysis of developing trends in e-commerce and forecasts online purchasing patterns through 2020.