Research

ATMs continue to be an integral part of the customer experience in U.S. banking. New Mercator Advisory Group survey finds that U.S. consumers have a strong preference for their primary financial institution’s ATMs over other ATMs available to th...

Debit card issuers’ search for the most motivating yet cost-effective loyalty reward options.Mercator Advisory Group releases new research on how to achieve cost savings in debit card rewards programs without disappointing loyal users.

This report explores the variety of opportunities available to innovative banks and third-party providers to help small-business clients by incorporating cash-flow analysis and projection into digital solutions.

What works and what doesn’t work in merchants’ customer loyalty programs A new research report from Mercator Advisory Group identifies success factors that increase customer engagement for merchants.

This report outlines the types of cloud services FIs are adopting, as well as the perceived security threats that accompany such applications.

New business units launched by the two large networks will compete with banks, processors, and fintech suppliers.

Fintechs’ digital solutions are changing the business-to-business payments space.

Mobile banking continues to grow in importance in the U.S. New Mercator Advisory Group survey finds one-half of U.S. consumers are using their financial institution’s mobile banking app and are satisfied with it.

It’s time for banks to reassess their positions regarding cryptocurrency New research report by Mercator Advisory Group evaluates several business models for banks and credit unions to engage with cryptocurrency and suggests the safest approache...

Since 2011, Javelin has tracked consumers' perceptions of the "Gang of Five" – Apple, Google, Amazon, PayPal, and Facebook – and how these technology firms compare with banks in terms of trust, innovation, and partnership in the success of their...