The Balancing Act: Solving for Frictionless Experiences
- Date:November 17, 2021
- Author(s):
- John Buzzard
- Report Details: 14 pages, 3 graphics
- Research Topic(s):
- Fraud & Security
- Fraud Management
- PAID CONTENT
Overview
“Frictionless” is a word that is often overused in descriptions of an organization’s quest for superior customer service. Capturing fraud without some degree of friction experienced by the accountholder, however, usually means that revenue and the enablement of the transaction will suffer. This Javelin Strategy & Research report explores the question of whether a 100% frictionless experience can be achieved without harming organizations’ ability to manage revenue.
Key questions discussed in this report:
- What are the prevailing viewpoints of industry stakeholders?
- Are consumers fixated on transaction success rates?
- Is it possible to buffer the client experience and the organization’s growth requirements with a layered approach to technology?
Methodology
The data in this report was primarily collected in March-April 2021 from a random-sample survey of 3,000 U.S. consumers. The consumer payment survey was conducted online with a margin of error at +/- 1.79%.
Learn More About This Report & Javelin
Related content
Ticketmaster Breach Inflates Complexity With Identity Fraud
At a time when account takeover and other identity fraud types are causing significant issues for consumers, the last thing consumers want to hear is that their information was sto...
CrowdStrike Failure Reveals Thin Line Between Cyberattack and ‘Incident’
Called the largest IT outage in history, the defective content update pushed out by cybersecurity firm CrowdStrike on July 19 affected 8.5 million Windows-based devices worldwide, ...
Cyber Lessons for Mobile Banking: Connecting with Consumers, Framing Cyber Awareness
Javelin Strategy & Research sees an increased opportunity for cybersecurity awareness and engagement with consumers within mobile banking, where push notifications and alerts are a...
Make informed decisions in a digital financial world