The Balancing Act: Solving for Frictionless Experiences
- Date:November 17, 2021
- Author(s):
- John Buzzard
- Report Details: 14 pages, 3 graphics
- Research Topic(s):
- Fraud & Security
- Fraud Management
- PAID CONTENT
- Download summary
Overview
“Frictionless” is a word that is often overused in descriptions of an organization’s quest for superior customer service. Capturing fraud without some degree of friction experienced by the accountholder, however, usually means that revenue and the enablement of the transaction will suffer. This Javelin Strategy & Research report explores the question of whether a 100% frictionless experience can be achieved without harming organizations’ ability to manage revenue.
Key questions discussed in this report:
- What are the prevailing viewpoints of industry stakeholders?
- Are consumers fixated on transaction success rates?
- Is it possible to buffer the client experience and the organization’s growth requirements with a layered approach to technology?
Methodology
The data in this report was primarily collected in March-April 2021 from a random-sample survey of 3,000 U.S. consumers. The consumer payment survey was conducted online with a margin of error at +/- 1.79%.
Interested In This Report
Related content
Targeting TikTok: Rising Geopolitical Tension Should Put FIs on Guard
As a bipartisan group of legislators tries to put TikTok out of business in the United States over its China-based ownership and sketchy history of leveraging user data, U.S.-based...
Reality Bytes: Empowering Consumers Through Fraud and Scams Education
Identity fraud scam losses declined in 2021, but the threat remains real, and financial institutions have a vested interest in ensuring that they are outfitting their customers and...
Ransomware Negotiation Market Landscape 2022
Ransomware negotiation providers play a pivotal role in aiding financial institutions in their recovery of stolen and/or encrypted data and in conducting post-attack forensics to h...
Make informed decisions in a digital financial world