Research

Mobile and online channels are no longer just complementary players in banks’ sales success. Now, they are essential to bringing in and onboarding new customers. Eight in 10 successful checking account applicants at least touched online or mobil...

Adversaries intercept and store encrypted data today for decryption in 5 to 10 years using quantum computers. To gain first-mover advantage, banks need the people and skills that can solve business problems using quantum computing.

Employees who access company systems from personal laptops, smartphones, and tablets put their firms’ and consumers’ intellectual property and sensitive information in danger. And the risks keep growing, not only from traditional phishing and fr...

A new report from Mercator Advisory Group's Fraud Experience PaymentsInsights survey series provides a fact-based, comprehensive view into payment and identity theft-related fraud that impacts consumers in the United States.

While some firms see prohibiting the use of messaging apps as simpler than monitoring them, the preferences of a new generation of investors amid the pandemic have upended this calculus. These investors tend to be driven by personal need. They w...

In the commercial credit card space, the use cases for spend management software have traditionally been related to travel and expense management, with corporate card programs as the product set to which the solutions integrate. Commercial card ...

A new report from Mercator Advisory Group's North American PaymentsInsights survey series provides a fact-based look into changes in payment preferences in Canada throughout COVID and future adoption of mobile payment technology.

Providers of solutions for the customer relationship management of registered investment advisors will have to overcome the deployment complexities and associated costs. It’s not easy for turnkey providers to penetrate the market of larger RIAs,...

Banks and credit unions lose scale on loans as fintechs grow. New research from Mercator Advisory Group explores current trends and opportunities in installment lending for fintechs and financial institutions.

Financial institutions face an immediate need to integrate voice authentication to help protect consumers from identity fraud. In this report, Javelin outlines this need and explores consumers’ acceptance of voice biometrics and what FIs can do ...