Research

New analytical tools allow extraction of meaning from all sorts of things—photos, audiotapes, insurance claim files, blogs, Twitter files, Facebook pages, news feeds, and more. Among the challenges is the investment the organization must make in...

Mobile banking adoption is increasing rapidly, with 45% of mobile consumers using mobile banking in the past 90 days. The importance of the mobile channel to future growth cannot be overstated as 71% of consumers using mobile banking believe tha...

It’s all about the customer experience.

Mercator Advisory Group survey finds increasing use of alternative financial services, payment services, and prepaid  

Recent trends and product developments in the market for small business credit cards  

The march of technology has made banking transactions and customer service interaction increasingly digital and distant, but there is no turning back the clock to a time when banking was primarily a face-to-face experience. Instead, the industry...

Peer-to-peer lending and other new lending models are gaining popularity with consumers and small businesses. This market space is interesting and complex. It is filled with emerging technology that applies new credit underwriting criteria and s...

New research from Mercator Advisory Group examines the current state of the global ATM market and new developments as financial institutions move toward an omnichannel banking environment.  

Amounts spent on prepaid gift cards in the U.S. will grow in the 2013 holiday season. Mercator Advisory Group’s holiday forecast of loads in the In-Store Gift Card segment of closed-loop prepaid cards predicts that the business will continue to ...

Over the last several years, as online sales and bill pay have gained momentum, merchants and financial services executives have explored ways to expand their role in online purchasing and payments by attracting the potential “buyers/payers” seg...