Protect Customer Identities and Reduce Security Risk
Financial institutions face a growing range of fraud and cybersecurity threats, from account takeover and identity fraud to scams and data breaches. Javelin helps organizations identify emerging risks, evaluate evolving attack methods, and develop strategies to protect customer accounts, identities, and data. Our research also provides guidance on fraud prevention, cybersecurity best practices, customer education, and building trust in an increasingly complex threat landscape.
Recent Fraud Management and Cybersecurity Research
Reports
2024 Authentication and Identity-Proofing Vendor Solutions Scorecard
Identity-proofing, a fundamental need of financial services companies, is a space in considerable flux. Fintech companies that cut their teeth as e-commerce payments platforms are entering the competition and making inroads with innovative solut...
IoT Devices Create Privacy Nightmares for Banks, Small Businesses
IoT devices allow more convenient customer and business interactions, but the privacy and security costs can be too high, especially for financial institutions and small businesses, without diligence. IoT devices that store personal and financia...
Fraud Resolution Gaps Alienate Victims; How Fraud Specialists Can Lend Support
Fraud victims often express frustration over the lack of customer service and resolution they experience when reporting fraud to their financial institutions. The solution: a customer-service-oriented fraud team, one that comprises of empathetic...
Child ID Theft: Social Cyber Risks and the Persistent Threat to Families
Join Javelin’s Tracy Kitten, Suzanne Sando, Kevin Libby and Jennifer Pitt discuss findings from our recent Child ID Theft report on the persistent risks children face through social media and the internet.
How Gift Card Scams Target the Unexpected, And What It Means for Banks
Though the holiday season is nearing the end, gift cards top scammers’ wish lists all year long. Scammers use social media to deploy debt repayment and other moneymaking scams that ensnare educated and younger, tech-savvy consumers, shattering i...
Shattering Gender Stereotypes in Scam Awareness and Education
The assumptions many of us make about fraud risk, particularly when it comes to gender, are incorrect, ignored, or downplayed to the point that those assumptions have made financial institutions’ cybersecurity and fraud prevention education esse...
The Privacy Paradox: Consumers Aren’t Acting on Increased Privacy Concerns
Javelin Strategy & Research’s annual survey of consumers about their attitudes toward privacy and data collection has revealed an interesting, seemingly contradictory tendency: Consumers, while generally much more concerned about the collection ...
Fraud and Authentication Technology: Realigning Investments with Consumer Expectations
Nearly half of businesses, across industries, spend less than $50,000 annually on fraud, authentication, and identity verification technology and tools, making it essential for vendors of these products to anticipate business needs and decision ...
2024 Trends & Predictions: Cybersecurity
Corporate belt-tightening and a scary economy for consumers will keep digital banking strategists keenly focused on improving access to digital customer service and building engagement and trust with financial fitness in 2024 and beyond. But ban...
2024 Trends & Predictions: Fraud Management
Financial institutions are under Increased pressure to protect their customers and members from fraud while maintaining new account growth and revenue. In 2024 and beyond, much of the effort will center on mitigating fraud perpetrated against na...