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Contact Centers: A Critical Component for Customer Satisfaction in Banking

  • Javelin Report
  • Date: March 18, 2015
  • Author(s): Ed O'Brien
Modern Contact Centers Improve the Customer Experience and Support Omnichannel Banking Strategy Research from Mercator Advisory Group examines the critical role that modern banking contact centers play in today’s 24x7 banking environment

Self-Service, ATM, and Other Channel Banking: Teller Displacement Begins

Teller Displacement Begins as Self-Service Banking Use Rises Mercator Advisory Group survey finds consumers increasingly prefer self-service deposits rather than using tellers

Company Snapshot: Pivo

  • Impact Note
  • Date: March 12, 2015
  • Author(s): Tristan Hugo-Webb
  • Research Topic(s): Global
A Finnish mobile wallet provider is seeking to transform the payment, loyalty rewards, and personal financial management (PFM) experience as consumers increasingly rely on their mobile devices for banking and payments.

Murphy’s Law and the CFPB: The Proposed Prepaid Rule Won’t Protect Anyone

  • Javelin Report
  • Date: March 5, 2015
  • Author(s): Ben Jackson
  • Research Topic(s): Prepaid
There’s still time to comment to Consumer Financial Protection Bureau on Proposed Prepaid Rule Research from Mercator Advisory Group discusses possible pitfalls in CFBP’s proposed new rule for prepaid cards

Improving Banking Performance with Analytics and Market Segmentation

  • Javelin Report
  • Date: March 4, 2015
  • Author(s): Ed O'Brien
Analytics and Market Segmentation Tools Helping U.S. Banks and Credit Unions to Improve the Bottom Line Research from Mercator Advisory Group describes new strategies and analytics tools for improving banking performance

2015 Identity Fraud: Protecting Vulnerable Populations

In 2014, 12.7 million consumers experienced identity fraud – a decline of 3% from the near record high of 13.1 million in 2013. A series of extraordinary responses to high-profile data breaches contributed heavily to this decline. In addition to...

Faster Payments: Developments and Challenges for U.S. Commercial Payments

Momentum building for U.S. faster payments, but which stakeholders will have biggest impact? Mercator Advisory Group examines current state of U.S. faster payment initiatives and the challenges ahead

Company Snapshot: Buzz Points

  • Impact Note
  • Date: February 26, 2015
  • Author(s): Ronald Mazursky
  • Research Topic(s): Debit
Combining a local merchant-funded discount network with a reward points program for debit cards

Digital Account Opening Reaches the Tipping Point

In 2014, more Americans applied for credit cards and a variety of loan and investment accounts through online and mobile channels. This report identifies which customers financial institutions should target first with digital account opening — a...

The State of Consumer Credit Card Rewards 2015

  • Javelin Report
  • Date: February 25, 2015
  • Author(s): Ken Paterson
  • Research Topic(s): Credit
Competition Among Credit Card Reward Programs Ramps Up Mercator Advisory Group releases new research on the state of credit card rewards
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