Research

Debit cards are well positioned to solve critical small business payment issues.

Banks have invested heavily to create seamless account-opening flows that move across lines of business and digital channels. Such efforts have dramatically reduced abandonment and lifted the percentage of new accounts opened through digital c...

Digital consumer banks in the U.S. are already a competitive force. Mercator Advisory Group releases new research on the complex competitive landscape of U.S. digital banks.

Capturing more B2B card and e-payment volumes requires new approaches by the banks.Mercator Advisory Group reports that the massive coming shift away from paper and cash in B2B presents vast potential opportunity costs.

Enhancing credit scores with alternative data promises to fill a significant gap in the relevant information available to lenders to evaluate credit applicants, providing a broader view into consumer payments behavior and potentially enabling mi...

American Express got it right the first time.

This case study of Wells Fargo's Control Tower demonstrates an early attempt at empowering consumers to (1) know where and how their financial information is being used in and outside digital banking, and (2) manage access to that information,...

5G is the next generation of cellular technology, an ultra-high-speed wireless standard that will, in theory, offer mobile data speeds of up to an order of magnitude faster than today’s fastest connections and virtually instantaneous response ti...

Satisfaction and inertia make banking relationship sticky Mercator Advisory Group survey finds 58% of U.S. consumers have used primary FI for many years and the various aspects of service receive an average satisfaction score of 84%.

Managing debit card fraud needs a new approach.