Research

COVID-19 has triggered an international response that is unprecedented in terms of how enterprises engage during a pandemic. Until recently, such an event was largely a fictional exercise of documenting what might occur and business continuity i...

Concerns over the fallout from COVID-19, or coronavirus, are already being felt by consumers as global demand for goods and services is hampered by quarantines, supply chain disruption, and general consumer uncertainty. These events have both co...

Positive momentum as real-time payment system connections grow among banks and third parties.Mercator Advisory Group’s new research report provides insights into the state of adoption of real-time payments and the RTP network in the United State...

Mortgage rates hit new record lows this month. But with lenders seemingly unable to scale operations to keep up with the surprise surge in demand, loans with historically low rates have become about as scarce as toilet paper during the coronavir...

The Canadian Credit Card Market, a North American LeaderNew research report by Mercator Advisory Group focuses on Canada’s tradition of forming its payments market on a path appropriate to its market.

Javelin maps digital banking vendors’ core competencies and differentiating capabilities to look “beyond the RFP” at the experiences and customer engagement that these platforms can deliver.

Technology and fraud shape Canadians’ perception of the payments industry  New report from Mercator Advisory Group 2019 North American PaymentsInsights survey series finds Canadian adults are not satisfied with their finances.

Technology and fraud influence consumer perception of the payments industry the U.S.  Mercator’s latest survey report examines how U.S. consumers view and use new payments technology as well as their experience of and reaction to fraud incidents...

Intuit’s planned $7.1 billion acquisition of Credit Karma has the potential to make it the dominant provider of consumer leads to digital financial institutions. But growing concerns about consumer data privacy and Intuit’s track record shepherd...

This report leverages a new segmentation of Javelin’s Trust, Innovation, and Partnership (TIP) model designed to assess perceptions between borrowers of mortgage, auto, and other loans and consumers without loans. It explores the implications of...