Research

Customer satisfaction with financial fitness features tumbled in 2023, underscoring the need for banks and credit unions to create compelling mobile-first experiences and effectively address the needs of novice Gen Z money managers. But perhaps ...

Core mass affluent investors (those with $500,000 to $1 million in investable assets) are a central component of the advisor’s book. However, Javelin Strategy & Research investor survey data indicates that the age distribution of the core mass a...

Though the holiday season is nearing the end, gift cards top scammers’ wish lists all year long. Scammers use social media to deploy debt repayment and other moneymaking scams that ensnare educated and younger, tech-savvy consumers, shattering i...

A desire to increase advisor productivity has broadly shifted the wealth manager focus to the client segment with $1 million-plus in investable assets, a segment typically associated with the large broker-dealer or wirehouse. The growing channel...

Open-loop prepaid programs continue to grow steadily after experiencing turbulence in the early part of the decade. This Javelin Strategy & Research report, the 20th annual assessment of the open-loop ecosystem, identifies a new period of signif...

The assumptions many of us make about fraud risk, particularly when it comes to gender, are incorrect, ignored, or downplayed to the point that those assumptions have made financial institutions’ cybersecurity and fraud prevention education esse...

Consumer payments is a wide-ranging topic that can be covered in many ways. Viewing payments trends through a generational lens is important for understanding both the customer of today and the customer of tomorrow.

Consumer payments is a wide-ranging topic that can be covered in many ways. Viewing payments trends through a generational lens is important for understanding both the customer of today and the customer of tomorrow.

Payments is a wide topic that can be explored in many ways. Analyzing trends in payments adoption and usage through a generational lens allows for a more targeted approach, especially when trying to understand the customer of tomorrow. 

Payments is a wide topic that can be explored in many ways. Analyzing trends in payments adoption and usage through a generational lens allows for a more targeted approach, especially when trying to understand the customer of tomorrow.