Research

Eighth report from Mercator Advisory Group's 2012 CustomerMonitor Survey Series probes customer use of self-service banking and impact on other channels Boston, MA -June 18, 2013 - Self-service banking is growing rapidly as consumers want to be ...

New Mercator Advisory Group report identifies markets and market drivers behind four types of alternative currencies.

In just the past few months, mobile payment giant M-Pesa has announced a series of moves to expand both its functionality and the territory it serves. These new developments could have a significant impact on mobile payments in developing countr...

New research from Mercator Advisory Group examines the evolution of personal financial management products.

Identity thieves have been going after the big bucks by submitting fraudulent tax returns and then claiming refunds that are deposited to bank accounts and prepaid card accounts that bear no relation to the identity used on the return. The good ...

As call and contact centers take on more tasks that have traditionally been handled by branch personnel, new opportunities arise for both financial institutions and their customers and members. 

Card issuers and depository institutions are faced with evolving fraud threats of all kinds. In this first of a series of Viewpoints examining techniques for reducing fraud exposure, Mercator Advisory Group examines account takeover fraud and co...

Contemporary research on the financial impact of data breach events has focused on costs to businesses and institutions, but largely ignored their effect on the consumers whose personally identifiable information (PII) is compromised. This repor...

New research from Mercator Advisory Group describes the growing interest in electronic bank account management.

Over the course of the past 15 years, PayPal has undergone a series of successful transformations that have resulted in the online giant expanding beyond its traditional e-commerce payment services to provide its ever growing consumer base many ...