Javelin’s 2016 Consumer Identity Safety Leaders is the definitive view of the companies providing identity safety features to mitigate fraud risks for customers.  Javelin evaluated the top 20 U.S. credit card issuers. We specifically examine the customer-facing security measures using Javelin’s Prevention, Detection, and Resolution® model.

2016 Consumer Identity Safety Leader


2016 ‘BEST IN CLASS’ CONSUMER IDENTITY SAFETY LEADER
 

IS AWARDED TO:


USAA


 

2016 JAVELIN CONSUMER IDENTITY SAFETY LEADER
 

CREDIT CARD ISSUERS
 

Prevention Category

CONSUMER IDENTITY SAFETY LEADER CREDIT CARD ISSUERS PREVENTION CATEGORY

The Prevention category evaluated features that protect consumers from fraud, including online and mobile authentication (e.g., one-time passwords, geolocation, and biometrics), customer education (e.g., general, mobile, social network safety), and customer-defined controls (e.g., restricting transactions over particular values).


2016 JAVELIN CONSUMER IDENTITY SAFETY LEADER
 

CREDIT CARD ISSUERS
 

Detection Category

CONSUMER IDENTITY SAFETY LEADER CREDIT CARD ISSUERS DETECTION CATEGORY

The Detection category scores issuers on features that help accountholders catch fraudulent activity, including transaction alerts (e.g., high-value, card-not-present, international), account information change alerts (e.g., new registered user, PIN, login password, address), and the available channels for alerts (e.g., phone, SMS, mobile app, email). 


2016 JAVELIN CONSUMER IDENTITY SAFETY LEADER
 

CREDIT CARD ISSUERS
 

Resolution Category

CONSUMER IDENTITY SAFETY LEADER CREDIT CARD ISSUERS RESOLUTION CATEGORY

The Resolution category examines features that help consumers recover their funds and accounts when fraud occurs. These include liability protection, accessibility of resolution assistance, expedited resolution (e.g., charge reversal in 24 hours, next-day card replacement), and “zero liability.”


Award Center: Consumer Identity Safety Leader
 

In the course of our ongoing market research, we find certain companies that rise to the top — recognizing these leaders for their exceptional quality of product or client experience, ability to meet customer demand, or overall excellence. 

Javelin’s 2016 Consumer Identity Safety Leaders is the definitive view of the top 20 U.S. credit card issuers providing identity safety features to mitigate fraud risks for customers. We specifically examine the customer-facing security measures using Javelin’s Prevention, Detection, and Resolution® model.
 
About Javelin’s Credit Card Issuers’ Identity Safety Scorecard

Javelin’s 10th annual Credit Card Issuers’ Identity Safety Scorecard report provides insight into how the credit card industry’s customer‐facing security measures are affecting recent fraud trends and how issuers can improve their security infrastructure. 

 

Methodology

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