Research

The march of technology has made banking transactions and customer service interaction increasingly digital and distant, but there is no turning back the clock to a time when banking was primarily a face-to-face experience. Instead, the industry...

Peer-to-peer lending and other new lending models are gaining popularity with consumers and small businesses. This market space is interesting and complex. It is filled with emerging technology that applies new credit underwriting criteria and s...

New research from Mercator Advisory Group examines the current state of the global ATM market and new developments as financial institutions move toward an omnichannel banking environment.  

Amounts spent on prepaid gift cards in the U.S. will grow in the 2013 holiday season. Mercator Advisory Group’s holiday forecast of loads in the In-Store Gift Card segment of closed-loop prepaid cards predicts that the business will continue to ...

Over the last several years, as online sales and bill pay have gained momentum, merchants and financial services executives have explored ways to expand their role in online purchasing and payments by attracting the potential “buyers/payers” seg...

Electronic invoice and payment solutions will be paired to enable fuller order-to-pay services

The continuing payments transformation

Card payments and e-commerce are growing in virtually every international market.

The paradox continues: After a surprisingly strong year in 2012, the credit card industry has delivered mixed results in 2013. Purchase volumes continue to grow, but new accounts and increases in card balances remain elusive.

The courts, Congress, and regulatory agencies will continue to shape the industry.