Research

More than 40% of digital bankers still visit a branch or reach out to their bank’s call center each month seeking help with questions or problems. Banks are increasingly turning to artificial intelligence and chat bots to meet this demand for re...

On-demand economy spurs customer engagement and mobile payment growth. New research from Mercator Advisory Group assesses four popular segments of the U.S. On-Demand Economy.

Fleet cards still have room to grow in the U.S. commercial credit card market according to new research report. New Mercator Advisory Group research report presents analysis indicating that fleet card networks have a reasonable chance to expand ...

Are high-fee/high-reward premium travel credit cards a sustainable business model?New Mercator Advisory Group questions the sustainability of high-priced travel reward credit cards and sees year-2 attrition challenges.

InComm has created a network for billers, account providers, and others who want to accept cash indirectly.

Has the debut of person-to-person payment application supported by U.S. financial institutions been too rushed?

New survey finds that more U.S. small businesses use third-party card processing providers than banks, Latest report from Mercator Advisory Group’s annual U.S. Small Business Survey series.

Digital payment options, consumer concern about fraud, debit network actions, and credit availability are shaking up the debit card market.Mercator Advisory Group releases new research analyzing U.S. debit market card and transaction trends and ...

Mobile self-checkout speeds shopping. New research from Mercator Advisory Group reviews the latest concepts and implementations of mobile self-checkout systems in the retail industry.

This report examines the size of the Millennial-owned small business market and identifies key areas of investment that will help set up banks for success as Millennials expand their businesses and seek out more complex and profitable banking se...