Research

During the past ten years there have been rapid advancements in various types of technology, including telecommunications, robotics, artificial intelligence, and just about anything to do with electronics. Certain industries have had to adapt fa...

The pandemic spurred a surge in credit monitoring. The good news for financial institutions is that consumers are more likely to track their scores through their banks and credit unions than through the many third-party apps and other sources. O...

New Research from Mercator Advisory Group examines drivers of growth and emerging opportunities within the Canadian prepaid market.

A new report from Mercator Advisory Group's North American PaymentsInsights survey series provides a fact-based look into emerging technologies and payment preferences in Canada with insight into how preferences and adoption of technology impact...

Client portals are a treasure trove of client information that could benefit investors and advisors alike. However, wealth managers have long neglected to address the subpar user experience of their client platforms, which has driven investor cl...

U.S. payments industry participants are largely in agreement that faster and real-time payments are part of the industry’s evolution. While integration projects to prepare for these new payment types are moving forward with only the slightest co...

New research from Mercator Advisory Group examines the role of payment data and explores current trends in loyalty programs.

The “megadeals” of 2019 got the attention in the payments industry, but it’s a host of other transactions in 2021 and early 2022—more than 40 in total—that have the potential to push industry giants into new segments and bolster technological ca...

Consumers are unable to escape the increasing surge of robocalls, scam texts and phishing emails that were heightened by the pandemic and continue on an upward trend. But communication-based fraud is about more than just causing aggravation for ...

Financial services companies are increasingly faced with data overload, and the problem is only getting worse, as increasing amounts of sensitive consumer and corporate data reside on multiple servers and applications across enterprises. Unfortu...