Research

Javelin’s fourth annual Online Banking Scorecard evaluates 25 top U.S. financial institutions with an eye toward features that will make it easier to manage banking chores, improve financial wellness, increase digital engagement, and position a ...

Electronic payments moving vending machines out of the gumball era

Canadian open-loop prepaid debit card market grew at a compound annual growth rate of 9% in 2018. Mercator Advisory Group releases the fourth benchmark for Canadian open-loop prepaid cards.

Commercial card markets outside of North America continue to show strong growth, underpinned by capture of travel industry payment flows.Mercator Advisory Group reports that broader B2B industry payment flow capture is a key to continued high gr...

After a challenging 2017, the identity protection service (IDPS) market rebounded in 2018, growing 16% to reach $4.3 billion in revenue. While notable growth in direct-to-consumer sales demonstrates that many consumers value the protections offe...

ATMs continue to be an integral part of the customer experience in U.S. banking. New Mercator Advisory Group survey finds that U.S. consumers have a strong preference for their primary financial institution’s ATMs over other ATMs available ...

Debit card issuers’ search for the most motivating yet cost-effective loyalty reward options.Mercator Advisory Group releases new research on how to achieve cost savings in debit card rewards programs without disappointing loyal users.

This report explores the variety of opportunities available to innovative banks and third-party providers to help small-business clients by incorporating cash-flow analysis and projection into digital solutions.

What works and what doesn’t work in merchants’ customer loyalty programs A new research report from Mercator Advisory Group identifies success factors that increase customer engagement for merchants.

This report outlines the types of cloud services FIs are adopting, as well as the perceived security threats that accompany such applications.