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2026 General-Purpose Reloadable Card Scorecard
Javelin’s 2026 General-Purpose Reloadable Card Scorecard shows which prepaid debit card programs are setting the standard for cost, everyday usability, and differentiated benefits. Readers will learn how PayPal, Cash App, Wisely Direct, and othe...
Card-Linked Offers: Keep Rewarding Consumers, but Shift the Narrative
Card-linked offers are emerging as one of the most important shifts in credit card rewards. They give issuers a merchant-funded way to deliver value while reducing dependence on interchange-funded points and miles. Powered by AI, embedded in gro...
2026 Business-to-Business Identity Protection Services Vendor Scorecard: Platform Integration and Scam-Loss Coverage Set the New Bar for B2B Identity Protection
Business-to-business identity protection is moving beyond conventional monitoring toward embedded, household-wide financial safety and cybersecurity. Javelin’s inaugural B2B identity theft protection services (IDPS) scorecard finds that flexible...
Small Business Payments at a Crossroads: Fragmented Providers, Rising Support Expectations
Core payment processing for small businesses remains concentrated among banks and processors, but a competitive opportunity lies in faster support and a more connected technology stack. As merchants expand across channels, relationships can be s...
Consumer Use Varies for Alternative Payment Methods and Novel Technologies
From contactless cards to smartphone payments, payment technology adoption varies dramatically by generation, highlighting where the greatest opportunities for growth and consumer engagement lie. Contactless cards have become a near-universal pa...
Card Account Updaters and Digital Wallets: The Hidden Cyber Advantage for Crime
Infostealers are changing the rules of payments card risk. Replacing a compromised card may be an immediate fix, but it does not cut off access to compromised merchant accounts and digital wallets. As cybercriminals increasingly exploit previous...
Raising the Ceiling: How Banks Can Retain Business Customers As They Grow
Small businesses are developing more sophisticated financial needs earlier in their growth, but traditional banking models still force them into a choice between small business and commercial platforms. Banks and credit unions have an emerging o...
As AI Costs Grow, Here’s How Banks Can Manage the Economics
AI is spreading through banks faster than any technology on record, bringing new opportunities alongside rising costs and operational complexity. As pricing models evolve and AI usage expands across all business units, financial institutions nee...
Good Bot, Bad Bot: How Agentic AI Changes Fraud Detection
As consumers begin using AI agents, banks and merchants can no longer treat automated activity as suspicious by default. Fraud teams will need to distinguish legitimate agents from malicious bots while also determining whether an agent is acting...
Humans in the Loop: Chatbots Are More Effective When Customers Know Agents Are Standing By
To respond to a broader variety of customer needs in real time, most big banks have introduced a chatbot. In the past five years, chatbot availability in mobile banking from the 20 largest banks has more than doubled. The appeal of chatbots, fro...
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