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Check out Javelin Strategy & Research reports, scorecards, and webinars from all practice areas.
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Cultivating Financial Savvy and Customer Loyalty: Debit Products for Kids and Teens
- Javelin Report
- Date: July 12, 2024
- Author(s): Sophia Gonzalez
- Research Topic(s): Debit
Debit products aimed at kids and teenagers are highly useful financial services: They allow parents to help their kids build strong financial habits and offer a pathway to deeper relationships between financial institutions and families. Several...
Why Banks Need a Mobile Homepage Makeover to Drive Satisfaction and Engagement
- Javelin Report
- Date: June 28, 2024
- Author(s): Gregory Magana
- Research Topic(s): Digital Banking, Digital Strategy & Experience
A homepage that makes an app easier to understand and navigate is critical to mobile banking success. Search and virtual assistants will one day provide concierge-like navigation and service, but for now the best practice is to organize compleme...
Onboarding Small Businesses: Common Failures Lead to Missed Opportunities
- Javelin Report
- Date: June 27, 2024
- Author(s): Ian Benton
- Research Topic(s): Digital Banking, Small Business
For banks serving small businesses, securing a new checking account is rightfully celebrated as a win. However, many FIs stumble in the crucial post-application phase, failing to effectively onboard new users and position the bank as the first p...
Art Meets Fintech: Curating the Future of Wealth Management
- Javelin Report
- Date: June 26, 2024
- Author(s): Disha Bheda, Greg O'Gara
- Research Topic(s): Digital Wealth, Wealth Management
The world of art collecting and investment, once the province of ultra-high-net-worth investors, is being made more accessible by a range of fintechs offering a variety of ownership models and starting points. These offerings allow wealth manage...
Cyber Lessons for Mobile Banking: Connecting with Consumers, Framing Cyber Awareness
- Javelin Report
- Date: June 26, 2024
- Author(s): Tracy Kitten
- Research Topic(s): Cybersecurity, Fraud & Security
Javelin Strategy & Research sees an increased opportunity for cybersecurity awareness and engagement with consumers within mobile banking, where push notifications and alerts are administered directly through mobile apps and educational material...
How Social Media ‘Finfluencers’ Wedge Between Banks and Gen Z Customers
- Javelin Report
- Date: June 26, 2024
- Research Topic(s): Digital Lending
Gen Z’s eagerness to turn to “finfluencers” on Snapchat, TikTok, Instagram, YouTube, and other social media puts mainstream financial institutions and lenders in an entirely new game that they are ill-prepared to win. While traditional instituti...
Reimagining Branch Appointments for Digital-First Customers
- Impact Note
- Date: June 26, 2024
- Author(s): Lea Nonninger
- Research Topic(s): Digital Strategy & Experience, Digital Banking
To increase the odds of connecting with customers in person when it matters most, innovative banks are rethinking how they position their branches within digital banking. One trend is to position branches as a place for financial planning and gu...
2024 Mobile Banking Scorecard
- Javelin Report
- Date: June 25, 2024
- Author(s): Emmett Higdon, Dylan Lerner, Gregory Magana, Lea Nonninger
- Research Topic(s): Mobile & Online Banking, Digital Banking
Javelin Strategy & Research’s 18th annual Mobile Banking Scorecard looks at what’s new, what’s interesting, and what’s baffling with the mobile banking apps of 20 of the largest U.S. financial institutions. We rank these institutions based on 23...
2024 Online Banking Scorecard
- Javelin Report
- Date: June 25, 2024
- Author(s): Mark Schwanhausser, Dylan Lerner
- Research Topic(s): Mobile & Online Banking, Digital Banking
With consumers increasingly demanding a 1-2 combination of simplicity and safety, U.S. Bank won Best in Class status in the online banking edition of Javelin Strategy & Research’s industry-leading annual digital banking annual scorecards. U.S. B...
Reaching Consensus: The Consensus 2024 Conference
- Javelin Report
- Date: June 21, 2024
- Author(s): James Wester
- Research Topic(s): Digital Assets & Crypto
At long last, the everyday applications of decentralized finance, long championed but also mostly theoretical, are meeting reality as cryptocurrencies and digital assets come into their own. That sense of optimism about the industry was palpable...
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