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Javelin Strategy & Research Announces 2020 Canadian Digital Banking Award Winners

May 14, 2020
RBC wins Best in Class in both mobile and online banking in Javelin’s inaugural Canadian report. CIBC and Scotiabank recognized as Overall Leaders.

Identity Fraud Losses Increase 15 Percent as Consumer Out-of-Pocket Costs More Than Double, According to 2020 Identity Fraud Report

May 13, 2020
Experts urge complete re-evaluation of current measures to secure, detect and resolve identity fraud

Javelin Strategy & Research’s new study shows US Consumer-based Cash Payments Reached $1.33 Trillion in 2019

February 13, 2020
Cash usage is about choice, not an aversion to digital payments, Eight in ten (82%) of consumers believe that merchants should accept cash at locations.

Javelin Strategy & Research Announces 2019 Identity Protection Service Provider Scorecard Award Winners

February 3, 2020
Sontiq’s IdentityForce product wins Best in Class; NortonLifeLock and ID Watchdog rank as overall leaders

Escalent Acquires Javelin Strategy & Research

January 7, 2020
Escalent, a top human behavior and data analytics firm, announces today that it has acquired Javelin Strategy & Research.

Meeting Mobile Expectations with a Customer Service Continuum

October 9, 2019
Nearly 140 million Americans are active mobile banking users. For many, mobile banking has become their primary account management tool.

Javelin Strategy & Research Announces 2019 Mobile and Online Banking Award Winners

June 19, 2019
Javelin Strategy & Research announced its 2019 Mobile and Online Banking Award winners today at Digital Banking 2019. Javelin evaluated the digital offerings of the nation’s top 25 fin

Case Study – How Wells Fargo Builds Confidence in Digital Banking

March 27, 2019
Wells Fargo released its Control Tower feature to mobile and online banking customers in fall 2018, billing it as “a new digital experience that simplifies customers’ online financial live

Real-time payment in the U.S. is complicated but success is achievable – if the right strategy is used

March 20, 2019
Payment modernization in the form of real-time payments is advancing faster globally than in the U.S. to solve market challenges of transparency and accessibility. As the U.S.

Baby Boomers are an Overlooked Opportunity for Digital Banking

June 14, 2017
About 2 in 3 Boomers primarily manage their checking account in digital channels — just like Millennials.