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Meeting Mobile Expectations with a Customer Service Continuum

October 9, 2019
Nearly 140 million Americans are active mobile banking users. For many, mobile banking has become their primary account management tool.

Javelin Strategy & Research Announces 2019 Mobile and Online Banking Award Winners

June 19, 2019
Javelin Strategy & Research announced its 2019 Mobile and Online Banking Award winners today at Digital Banking 2019. Javelin evaluated the digital offerings of the nation’s top 25 fin

Case Study – How Wells Fargo Builds Confidence in Digital Banking

March 27, 2019
Wells Fargo released its Control Tower feature to mobile and online banking customers in fall 2018, billing it as “a new digital experience that simplifies customers’ online financial live

Real-time payment in the U.S. is complicated but success is achievable – if the right strategy is used

March 20, 2019
Payment modernization in the form of real-time payments is advancing faster globally than in the U.S. to solve market challenges of transparency and accessibility. As the U.S.

Baby Boomers are an Overlooked Opportunity for Digital Banking

June 14, 2017
About 2 in 3 Boomers primarily manage their checking account in digital channels — just like Millennials.

Javelin Strategy & Research names Austin Kilgore to lead Digital Lending practice

March 12, 2019
Javelin Strategy & Research today announced the hiring of consumer finance and fintech expert, Austin Kilgore.

Consumers Increasingly Shoulder Burden of Sophisticated Fraud Schemes, According to 2019 Javelin Strategy & Research Study

March 6, 2019
The 2019 Identity Fraud Study, released today by Javelin Strategy & Research, reveals that complex and sophisticated fraud types remain at elevated levels, despite widespread adoption

EZShield takes Best in Class in Javelin’s 2018 Identity Protection Service Provider Scorecard

December 12, 2018
In its 11th Identity Protection Service Provider Scorecard report, Javelin Strategy & Research explores changes in the identity protection landscape and identifies the top vendors in t

The ‘Big Bang’ of Mobile Banking Adoption Is Over

December 4, 2018
The 'big bang' of mobile adoption is over.

Javelin Strategy & Research Announces 2018 Mobile Biometrics Platform Award Winner

November 13, 2018
In the inaugural Mobile Biometrics Platform Scorecard, Javelin Strategy & Research evaluated twelve leading platform providers for the breadth of their features in supporting mobile bi