Protect Customer Identities and Reduce Security Risk
Financial institutions face a growing range of fraud and cybersecurity threats, from account takeover and identity fraud to scams and data breaches. Javelin helps organizations identify emerging risks, evaluate evolving attack methods, and develop strategies to protect customer accounts, identities, and data. Our research also provides guidance on fraud prevention, cybersecurity best practices, customer education, and building trust in an increasingly complex threat landscape.
Recent Fraud Management and Cybersecurity Research
Reports
Securing the Contact Center
Walk through a contact center and you will hear violations of security and privacy in the name of servicing the consumer. As we collected information on location at multiple contact centers, it was readily apparent that contact center security n...
2020 Cybersecurity Trends
Financial institutions (FIs) are driving towards a future where there’s little difference between online and offline banking. In that world where the edge of a firm’s business is better defined by an omni-channel experience than just its brick-a...
2020 Fraud Management Trends
Fraud is continually evolving, and technology can mitigate the risk. But technology can also be the risk. The way consumers interact with financial institutions, how payments move, and the manipulation of artificial intelligence are areas in 202...
EMVCo Secure Remote Commerce (SRC)
U.S. digital-only challenger banks have long touted low fees as their primary benefit. No monthly account charges and free ATM transactions help position the mobile apps as consumer-friendly alternatives to giant banks. Several of these neobanks...
Behavioral Biometrics: Innovative Fraud Deterrent or Threat to Consumer Privacy?
Behavioral biometrics is quickly emerging as a useful means of lowering fraud losses. The technology pulls data from the gyroscopes of smartphones, monitoring and measuring the rates of keystrokes, among other techniques, to accurately ensu...
Solving the Evolving Fraud Problem Through Fusion
This original report, sponsored by Booz Allen Hamilton, outlines the specific motivations, frameworks, and technologies used by collaborative fraud and security teams inside financial institutions, merchants, and payment service providers.
T...
The New Criminal Toolbox: Tools and Tactics for Modern Crimeware
The growth of fraud over the past decade has fueled the rise of a sophisticated criminal economy. Individuals getting started in fraud, or existing teams changing their focus, rarely need to build their own tools, instead turning to marketplaces...
The Evolution of New Account Fraud
This original report, sponsored by GIACT®, examines the challenges posed by the evolving threat of fraudulent account opening. As fraudsters have broadened their targets, organizations outside traditional financial services have had to confront ...
Data Recovery: Paying Extortionists to Protect Customers Is Not Illegal, But It May Be Risky
The popular conversation around ransomware has shifted from detection to remediation. Hospitals, municipalities, and other victims frequently end up paying their extortionists through third parties promising data recovery services.
2019 Identity Protection Service Market Report
After a challenging 2017, the identity protection service (IDPS) market rebounded in 2018, growing 16% to reach $4.3 billion in revenue. While notable growth in direct-to-consumer sales demonstrates that many consumers value the protections offe...