Branch Banking 2013: The Power of Cross-Selling

Branch Banking 2013: The Power of Cross-Selling

Mercator Advisory Group survey finds 45% of respondents have credit cards at their primary financial institution, especially new account holders
Comparing the Customer Support Delivered in Mobile Payment Applications

Comparing the Customer Support Delivered in Mobile Payment Applications

  • Javelin Report
  • Date: April 9, 2014
  • Author(s): Jennifer Marble
  • Research Topic(s): Prepaid
New Research from Mercator Advisory Group Evaluates Mobile Payment App Customer Service
Bitcoin Basics, Trends, Regulations, and Usage

Bitcoin Basics, Trends, Regulations, and Usage

  • Javelin Report
  • Date: April 7, 2014
  • Author(s): Pradeep Moudgal
  • Research Topic(s): Emerging
Will virtual payments continue to evolve?
EMV Rollout for Commercial Card Stalled by Cost and Lack of Justification

EMV Rollout for Commercial Card Stalled by Cost and Lack of Justification

Mercator Advisory Group examines current state of rollout of EMV Chip Commercial Cards in the United States
Chinese Electronic Payment Market Update

Chinese Electronic Payment Market Update

  • Javelin Report
  • Date: March 25, 2014
  • Author(s): Tristan Hugo-Webb
  • Research Topic(s): Global
Electronic payments continue robust growth.
Payment Steering Poses Substantial Risk of Customer Attrition

Payment Steering Poses Substantial Risk of Customer Attrition

  • Impact Note
  • Date: March 19, 2014
  • Author(s): Michael Misasi
  • Research Topic(s): Credit
Credit users are reluctant to change payment behavior.
Why Financial Institutions Should Offer E-Invoicing Products

Why Financial Institutions Should Offer E-Invoicing Products

Financial institutions with e-payment products should offer e-invoicing.
Debit Information Has No Place in Credit Bureau Reporting

Debit Information Has No Place in Credit Bureau Reporting

  • Impact Note
  • Date: March 17, 2014
  • Author(s): Ronald Mazursky
  • Research Topic(s): Credit, Debit
The case against including debit card and demand deposit account data in consumer credit reports
Banking with Women Customers: Strategies to Increase Digital Banking Engagement

Banking with Women Customers: Strategies to Increase Digital Banking Engagement

Women present bankers with a conundrum. On one hand, women are more satisfied than men with mobile banking. On the other hand, women are less active customers — not only in mobile banking but also online banking and a variety of financial chores...
EMV and ATMs Update: A Waiting Game

EMV and ATMs Update: A Waiting Game

  • Impact Note
  • Date: March 14, 2014
  • Author(s): Ed O'Brien
Financial institutions have been assessing their EMV options for ATMs for some time. But the clock is ticking, and they must now finalize their implementation plans if they are to meet compliance deadlines.