Research

Today’s financial services customers are becoming more technically adept and are increasingly comfortable with melding self-service channels into their day-to-day banking experiences.  

Falling delinquency rates give creditors some relief Providers are consistently improving analytical capabilities, but regulatory compliance often drives technology investment by banks and collection agencies. This Mercator Advisory Group resear...

  More is Better, Except with Big Data Retail banks are finding ways to mine big data efficiently for actionable outcomes

Realizing Africa’s Immense Payments Potential New research from Mercator Advisory Group resetting perceptions on growth of electronic payments in Africa  

State-of-the-Art DDA Account Underwriting and Opening Mercator Advisory Group presents research on automation of new checking account application, review, and approval process with smarter, more efficient tools

Financial Institutions’ Future Success Requires Providing an Outstanding Customer Experience New research from Mercator Advisory Group examines advantages of analytics and omnichannel banking for banks and credit unions

Are virtual accounts the key to capturing higher Accounts Payable spend or an operational deterrent to supplier adoption?

Offering payments services is a natural fit for postal systems in both maturing and mature markets.

Solution Providers Partnering to Pair Electronic Invoicing and Payments for End-to-End Process Automation Mercator Advisory Group examines the benefits of and barriers to full order-to-pay automation for enterprises

This report includes a market-sizing and forecast of tablet bankers, tablet adoption, and tablet operating systems in the U.S., examines consumer behavior and preferences, and makes recommendations for a comprehensive tablet strategy.