Research

This report examines how small business bankers are interacting with customers today, their effect on the value of the relationship, and the role they should play in transitioning business owners to a digital servicing model where the bank remai...

Payables is the name of the game in U.S. commercial cards.Mercator Advisory Group reports healthy growth for commercial cards in the U.S. market with opportunity to capture much higher B2B payments share in the next five years. 

Customers soon may prefer to talk to banks’ conversational platforms for inquiries and transactions.

Prepaid cards have value as account supplements, not just replacements. Open-loop prepaid cards are used primarily as account replacements by people without bank accounts or as gift cards by those who do have bank accounts. Recent research indi...

Debit card issuers are having to fend off increasing competition from new and also traditional payment forms.

Survey finds decline in purchase of prepaid cards in U.S. after five years of steady growth. Mercator Advisory Group survey finds U.S. consumers are cutting back on buying prepaid cards.

Javelin’s 2017 Account Safety in Banking Scorecard analyzes the customer-facing security measures of 28 of the largest depository financial institutions in the US. Scorecard performance highlights many areas where financial institutions must foc...

Partnership activity across commercial cards is accelerating.Mercator Advisory Group reports that the commercial cards industry is driven by multiple underlying service relationships and this reach is broadening through payables and technology.

Improving dispute handling for debit cardholders and minimizing false positives can increase customer retention and usage of debit cards.Mercator Advisory Group releases new research on operational tactics for issuers to make debit cards more va...

National and regional C-stores are prime venues for merchant loyalty and have inherent advantages most retailers can’t match.