Research

Engaging customers more frequently by using techniques found in mobile and online games will help banks, credit unions, and other financial institutions strengthen their relationships and offset the decline in engagement due to declining branch ...

The digital habits of customers will continue to shift their behavior away from brick-and-mortar stores and branches. But the trend creates as much risk for customers as it does convenience. In the same way loan officers no longer have to physic...

The term mobile-first, coined to describe a responsive design philosophy, has come to embody a strategic belief that smartphones are the primary means of reaching financial customers today. As the complexity of most mobile banking apps has incre...

Growth forecast for U.S. commercial prepaid cards in 2018 and beyondMercator Advisory Group reports that the commercial portion of overall spend in the U.S. prepaid card market has e growth potential in private sector categories, particularly as...

In this report, Javelin examines business owner perceptions about various aspects of customer experience at their primary bank, attitudes about online and mobile banking features, and effects of improving satisfaction – and mitigating dissatisfa...

Credit card rewards drives card selection Mercator Advisory Group survey finds that cash back is by far the most valuable reward

The steep early learning curve is past, and use cases for real products and services are appearing on the market.

With the growing consumer adoption of mobile wallets from Apple, Google, and Samsung, as well as dozens of merchant wallet offers from the likes of Starbucks and Walmart, bank customers have grown comfortable sharing their payment card details i...

In the early ages of the credit card industry, it was common for cardholders to pay a nominal annual fee as part of owning a credit card, similar to a membership fee. The annual fee was typically low and generally applied across all types of car...

Modernizing and collaborating remain key