Research

Mobile banking is rising rapidly, but the user experience still needs improvement. New Mercator Advisory Group survey of U.S. consumers finds mobile banking apps need a better customer experience.

Banks and credit unions can benefit from BIN sponsorship of prepaid card programs New research from Mercator Advisory Group discusses BIN sponsorship for the prepaid industry, what is a BIN sponsor, should you be one, or do you need one.

Even as identify fraud reaches new highs in the US, the identity protection market is facing new struggles in satisfying users. Between 2015 and 2017, the IDPS industry shrank by $500 million in revenue, to total $3.7 billion in 2017. This point...

Banks are failing at mobile account opening while consumers continue to start a growing percentage of overall applications via smartphone. With nearly 1 in 3 checking account applicants turning first to smartphones, mobile origination is a huge...

Corporate banking use cases for open APIs are on the rise.  Open application programming interfaces, or APIs, have become widespread across commercial and industrial organizations, and financial services is no exception. The larger players are n...

As open banking and its enabling APIs debut in Europe and the U.K., the waves are felt in the U.S. Mercator Advisory Group foresees U.S. open banking developments similar to those in EU and U.K. though without the regulatory mandates.

Mercator Advisory Group releases new research and U.S. market forecast for person-to-person payment products.

This report examines how FIs looking to earn a greater share of financial products and encourage consolidation at the primary FI can design digital banking services and marketing to best target their most attractive small business customers. ...

Is the CFPB’s final Prepaid Rule really final? New research from Mercator Advisory Group discusses what prepaid program managers need to do now that the final version of the Prepaid Rule has been released by the CFPB.

As foot traffic to branches dwindles and online financial services expands, there is no more important function for bankers to consider than the means by which customers securely access their online and mobile banking pages. Concurrently, big ch...