Research

New research from Mercator Advisory Group examines the cumulative power of marketing and analytics in banking for better customer outreach and service

It's been almost two years since the Overdraft Fee Act shifted control of debit card overdraft programs from issuers to consumers and initiated a new era of regulatory pricing control. Now, with the CFPB taking its turn at examining overdraft fe...

As financial institutions look to new ways to reach out to and engage with customers, Apple iPad and other tablets offer a unique and rich experience in which to interact with customers.

Sixth report from Mercator Advisory Group's 2011 CustomerMonitor Survey Series probes consumer attitudes and ATM usage

Handling payments in different formats and currencies has become a major issue for multinational merchants. Ambitious acquirers are taking action.

Japan Payments Market Update

The Federal Deposit Insurance Corporation revised its guidance to the banking industry on dealing with third-party payment processors early this year. This Mercator Advisory Group Viewpoint examines the guidance's main points and its potential i...

Branch Banking: The Times Are Changing (Slowly)

Consumers around the world are increasing their shopping at overseas e-commerce websites for bargains or for products unavailable in their home markets, creating huge demand for cross-border online payment services.

Multichannel Merchants Face Payment Process Complexity