Research

The lines between traditional investor populations are blurring. In particular, the weakening of the paternalistic relationship between advisor and client presents an opportunity to revisit established notions of segmentation and service.

This survey will ask consumers about their experiences with fraud, the impact fraud has had, as well as attitudes and preferences around data privacy and risk mitigation practices around fraud prevention.

Generation Z is emerging as a major consumer segment for FIs now that they’re reaching adulthood, so FIs must take the time to understand what makes them tick. That includes examining the trends and events that influence them and understanding w...

Mercator Advisory Group releases new research that considers the state of connected banking in the U.S. and finds opportunities for financial institutions.

Royal Bank of Canada and Canadian Imperial Bank of Commerce are the big winners in Javelin Strategy & Research’s annual Canadian Digital Banking Scorecard, taking Best in Class honors in online banking and mobile banking, respectively. The evalu...

Credit card as a service products are changing the payments landscape. New Mercator research looks at Credit Card as a Service (CCaas) products which are relatively new to the payments landscape and offer a variety of options for those wishing t...

Phishing attacks and business email compromise continue to be major threats to the security of financial services firms. Between insufficient employee cybersecurity training and lacking technology and communications policies, organizations shoul...

Patents are an overlooked resource. Analyzing payment patents identifies industry trends and reveals company-specific technology investment and perhaps future market focus.

Person-to-person transactions are among the fastest-growing payment types in the U.S. A relatively recent creation, P2P products have seen explosive growth in the last decade, propped up by widespread access to smartphones, the adoption of P2P s...

All businesses today are at greater risk of attack because their surfaces of access-points, endpoints and digital channels have greatly increased, as the COVID-19 pandemic expanded the remote workforce and the use of digital channels. More relia...