Payment Steering Poses Substantial Risk of Customer Attrition

Payment Steering Poses Substantial Risk of Customer Attrition

  • Impact Note
  • Date: March 19, 2014
  • Author(s): Michael Misasi
  • Research Topic(s): Credit
Credit users are reluctant to change payment behavior.
Why Financial Institutions Should Offer E-Invoicing Products

Why Financial Institutions Should Offer E-Invoicing Products

Financial institutions with e-payment products should offer e-invoicing.
Debit Information Has No Place in Credit Bureau Reporting

Debit Information Has No Place in Credit Bureau Reporting

  • Impact Note
  • Date: March 17, 2014
  • Author(s): Ronald Mazursky
  • Research Topic(s): Credit, Debit
The case against including debit card and demand deposit account data in consumer credit reports
Banking with Women Customers: Strategies to Increase Digital Banking Engagement

Banking with Women Customers: Strategies to Increase Digital Banking Engagement

Women present bankers with a conundrum. On one hand, women are more satisfied than men with mobile banking. On the other hand, women are less active customers — not only in mobile banking but also online banking and a variety of financial chores...
EMV and ATMs Update: A Waiting Game

EMV and ATMs Update: A Waiting Game

  • Impact Note
  • Date: March 14, 2014
  • Author(s): Ed O'Brien
Financial institutions have been assessing their EMV options for ATMs for some time. But the clock is ticking, and they must now finalize their implementation plans if they are to meet compliance deadlines.
European E-Commerce Landscape

European E-Commerce Landscape

  • Javelin Report
  • Date: March 13, 2014
  • Author(s): Tristan Hugo-Webb
  • Research Topic(s): Global
The Continent is poised for long-term growth.
Emerging Low-Cost and No-Cost Online Payments Impact on Traditional B2B Fee Structures

Emerging Low-Cost and No-Cost Online Payments Impact on Traditional B2B Fee Structures

New research from Mercator Advisory Group considers Emerging Low-Cost and No-Cost Online Payments’ Impact on Traditional B2B Fee Structures.
Managing Gift Card Operational Complexity and Enabling a Mobile Channel Platform

Managing Gift Card Operational Complexity and Enabling a Mobile Channel Platform

  • Javelin Report
  • Date: March 6, 2014
  • Author(s): Tim Sloane
  • Research Topic(s): Prepaid
New research from Mercator Advisory Group identifies complexities in gift card operations and offers process maps to help prevent delays in mobile app distribution.
Mobile Banking, Tablet and Smartphone Forecast 2013-2018: Smart Device Adoption Drives Mobile Banking Boom

Mobile Banking, Tablet and Smartphone Forecast 2013-2018: Smart Device Adoption Drives Mobile Banking Boom

Smartphone, tablet and mobile banking adoption are shattering expectations, raising the stakes for FIs to compete through superior mobile banking. In 2013, 95 million U.S. adults used mobile banking – a gain of 27 million mobile bankers over 201...
Card Fraud Detection Software: Enterprise and Transaction Solutions Converge

Card Fraud Detection Software: Enterprise and Transaction Solutions Converge

  • Javelin Report
  • Date: March 5, 2014
  • Author(s): Michael Misasi
  • Research Topic(s): Credit
Mercator Advisory Group releases research on recent trends and product developments in software for card fraud detection.