Research

More than 70 different AI solutions currently deployed in banks according to new survey AI in banking isn’t the future; it’s now: more than 70 different bank processes have already been updated with AI according to a recent Mercator survey of ba...

The impact of borrowers’ defaulting on their debts can be detrimental for both borrowers and lenders; the lenders because they face significant costs in collections associated with each loan and the borrowers because it could take a toll on thei...

U.S. consumers report that credit cards are now their most preferred payment type in stores. Mercator Advisory Group survey finds that U.S. consumers prefer to use credit cards online and in stores.

Mainstream financial service product loses sought-after feature.

Smartphone applications dominate mobile banking today, with 84% of mobile banking customers using their bank’s app to manage their accounts. More than half of all mobile bankers, however, also access their accounts through a browser on their pho...

In today’s highly competitive acquisition arena, deposit growth has slowed and organizations are looking for strategies to attract and retain profitable relationships. Market indicators show that the benefit of key services, such as those offe...

Wells Fargo is targeting young consumers with Greenhouse, a mobile banking app with the lofty goal of fundamentally rewiring how consumers budget and manage cash flow. It was launched in November, just five months after Chase unveiled Finn, a si...

Debit and prepaid cards: are there any remaining differences?Mercator Advisory Group releases new research comparing general purpose reloadable prepaid cards with debit cards and analyzing the subtle product differences.

U.S. auto makers and developers are just starting their engines for connected car e-commerce. New Mercator Advisory Group research discusses the emerging consumer market for mobile order and pay systems in cars.

This report introduces a relatively new breed of home financing/refinancing products that represent a significant departure from debt arrangements historically associated with homeownership – e.g., home mortgage and home equity line of credit (H...