Research

Javelin maps digital banking vendors’ core competencies and differentiating capabilities to look “beyond the RFP” at the experiences and customer engagement that these platforms can deliver.

Technology and fraud shape Canadians’ perception of the payments industry  New report from Mercator Advisory Group 2019 North American PaymentsInsights survey series finds Canadian adults are not satisfied with their finances.

Technology and fraud influence consumer perception of the payments industry the U.S.  Mercator’s latest survey report examines how U.S. consumers view and use new payments technology as well as their experience of and reaction to fraud...

Intuit’s planned $7.1 billion acquisition of Credit Karma has the potential to make it the dominant provider of consumer leads to digital financial institutions. But growing concerns about consumer data privacy and Intuit’s track record shepherd...

This report leverages a new segmentation of Javelin’s Trust, Innovation, and Partnership (TIP) model designed to assess perceptions between borrowers of mortgage, auto, and other loans and consumers without loans. It explores the implications of...

Cryptocurrency prepaid debit cards are the method of choice for spending cryptocurrency off the blockchain.

This report provides an overview of those critical trends that will shape the industry over the next decade, provides a framework for how banks should think about bank switching and bank choice for their business customers, and proposes a variet...