Research

AI-powered agentic commerce could represent a fundamental recasting of the purchasing dynamic, which has always put ultimate decision-making in the hands of consumers. Transforming that carries big implications for merchants, most notably the im...

Shifting purchase and payment behavior, as agentic commerce stands to do, is a risky business. As the role of agents in purchasing decisions and payments comes to the fore, expect business-to-business applications to take root ahead of consumer ...

Recent product announcements from leaders in the payments industry demonstrate the excitement surrounding new AI technologies. AI isn’t just a buzzword anymore, and AI-powered personal shopper experiences, dubbed “agentic commerce,” will be arri...

Announcements from Visa and Mastercard about the imminence of AI-driven purchasing agents that will act on behalf consumers have made a big splash. But underneath the dazzling view of the near future are a lot of details that have to be worked o...

Running a small business starts out as a personal endeavor, but sooner or later complexity creeps in and an accountant is brought on board. Yet there’s no playbook for how to manage access and entitlements, and many business owners throw up thei...

Explore a comprehensive view of the U.S. commercial payments market. This report breaks down $175 trillion in real-economy transactions, revealing where growth is happening by sector, segment, instrument type, and provider. It also offers sector...

Online purchasing continues to flourish, as brick-and-mortar options have dwindled in a post-pandemic economy. Larger e-commerce brands, such as Amazon and eBay, are targeted by cybercriminals to veil malicious sales, which poses increasing risk...

Identity will constitute the future of experiences at stadiums, ballparks, and other performance venues, giving fans—especially the most loyal ones—a seamless journey from entry to team stores to concessions to where they sit. Although snippets ...

Sports and entertainment thrive on fan loyalty but have yet to translate that dedication into long-term, connected share of wallet once fans are inside the turnstiles. Prepaid stored-value options can provide that link to the benefit of teams, c...

Financial institutions can learn much about what not to do from the recent anti-fraud changes at the Social Security Administration. When making procedural changes that directly affect consumers, organizations must include ample time to prepare ...